AI 2018 Business Excellence Awards

Acquisition International - 2018 Business Excellence Awards 31 BE180028 Most Client Focused Estate Agency - South West England Kerb Appealz Estate Agents Based in Cornwall, Kerb Appealz supports a range of clients with all their home selling needs. Penny explores how she came to start the firm and how it remains committed to providing clients with the very highest level of support and service. “My initial aim when starting Kerb Appealz was to create a new experience for clients when using an estate agent. I had a vision to create a hybrid of the online estate agent blending in with the traditional values of the high street agent, whilst reducing the cost to the client. This took me many years to perfect and I designed a model that eventually worked for everyone. “The USP of my firm is the free home staging advice and support that we give to all our clients. This is very beneficial as it helps client understand how they can present their homes in a more favourable manor to the public, in return gaining a higher net selling price without the added fees many other firms charge. Extra products that are usually charged for by the high street agents are also free and included in the 1% selling fee.” Today the firm works with a range of clients, providing them with tailored support to meet their needs, as Penny outlines. With regards to the future, Penny is optimistic that her firm will continue to grow and flourish under her leadership, as she proudly concludes. “Despite the challenging market we are currently experiencing, my firm has prospered thanks to our dedication to quality services and unrestrictive pricing strategies. In addition, having experienced poor service from Estate Agents in the past who have often provided poor advice, I have learned to keep myself constantly informed on the latest developments in the property industry. To win this award reinforces that we do the best we can and it is amazing to get the recognition from AI for the 2018 award. In these very competitive times it shows that we are appreciated and stand out from our competitors in the corporate world. “Looking ahead, Kerb Appealz continue to improve their methods and the way in which they make the whole service a better experience for their clients. We update our website so it is easy for buyers to use which then attracts more of them which is great news for our vendors. We are committed to only sales and offer a personal service to our clients. They are involved with us from the moment we take their property on for sale right through to completion of sale, we constantly keep in touch. We strive at every opportunity to go that extra mile. “Overall, drawing on my experience in this market, the most important thing I have learnt is to listen to what clients want from you. I have built a very positive and happy relationship with my clients and I believe having such an outlook helps you succeed further in business, and moving forward I intend to continue to build upon my current success using this strategy.” Kerb Appealz is an innovative estate agent serving both traditional and online business. Penny Whitaker talks us through the firm and the services it has to offer. Company: Kerb Appealz Estate Agents Name: Penny Whitaker Address: 13 Lansdowne Place, Alverton, Penzance, TR18 4QB Phone: 01736 332076 Website: www.kerbappealz.co.uk “At Kerb Appealz, we work with everyone who is selling or buying a property and consider everyone a valued client. We consider great customer service an important part of our service offering, as this will help create a bond and put them at ease when making important decisions. Therefore, we are always working on ways to improve our packaging and selling ideas and strive to create new and innovative business ideas.”