Business Excellence 2019

Acquisition International - 2019 Business Excellence Awards 13 This collaborative and supportive approach extends beyond the firm’s clients and through to its staff. Darren discusses how this ensures that clients always receive the highest possible quality of service when they work with his company. “Internally we listen to our workforce, as we understand that they are on the ground floor doing the tasks that we require to supply to our clients. In listening to them they are far more engaged with us as a business and feel part of a larger team. After all, they are incredibly important to our success. Cleaning has always been a lower category, however, without a cleaning team most companies cannot operate to its fullest extent. We have introduced Lean Six Sigma techniques into our operation, this reduces the waste in process. We do not use any form of chemical based products in our operation, we are a fully GREEN operation. We have aligned ourselves with the UK’s fastest growing manufacturer in Enzyme based cleaning products. “Thanks to our supportive internal culture, we are able to empower our staff and drive them to make decisions on our clients’ premises. We use various pieces of software to ensure that jobs are carried out on time and to the desired standard required. We can check in with them without being intrusive and they know we are here to support. This approach ensures that our clients receive the best possible service and we are able to attract and retain some of the best talent in the FM industry currently.” Looking ahead, Channel Facilities Management has big plans for further growth and achievement, as Darren is proud to conclude. “Currently we have several large tenders underway, winning these awards are a step in the right direction in gaining our potential clients trust as they see the commitment we have to the environment, staff and the way we operate in general. The next 12 months we are looking to grow by an astonishing rate and take on the big five FM companies to ensure our ongoing success.” Channel Facilities Management Limited is Kent’s premier eco-friendly, green office cleaning and facilities management company. We caught up with Darren Gregory-Foster to learn more about the firm’s success and the developments it has undergone over the past 12 months. “Best Commercial Office Cleaning Company 2019 - South England & Sustained Excellence in Facilities Management Services - South England” Channel Facilities Management Limited upporting clients ranging from small independents to large blue-chip commercial companies and providing a wide range of services including commercial cleaning, pest control and security, Channel Facilities Management has to work hard to ensure that every client receives the individual support and service they require. Darren explores how the firm’s approach facilitates this and ensures that clients always make the most out of their time working with this dynamic and dedicated company. “At Channel Facilities Management, we understand that every client is unique, and as such we aim to offer them a bespoke service tailored to meet their specific requirements. As such, our approach to our potential customers is to listen; in the meeting we want to learn about our customers business and how we can operate within their operation. They are the experts in their relevant field and we are the experts in FM, therefore we want to ensure that what they do best is not hindered by having to concentrate on what we do best. Therefore, we take the management of the FM away from our client and let them manage their business in order for them to grow and with that we grow with them.” S Company: Channel Facilities Management Limited Name: Darren Gregory-Foster Address: Unit 5, Almond House, Betteshanger Road, Deal, CT140EN Telephone Number: 03333051698 Web Address: channelfm.co.uk