Business Excellence 2019

48 Acquisition International - 2019 Business Excellence Awards Over the past 13 years Enzen has honed its unique consultancy services to meet the specific requirements of the energy and water sectors. To celebrate the firm’s success in this year’s Business Excellence Awards, in which the firm won three prestigious titles, we invited Robert Murray, Global Head of Business Operations, to talk us through how the firm’s award-winning utilities services are provided. Enzen: Utilities Delivery Partner of the Year 2019 Seeking to offer its target clients the services and support they need, Enzen is at the forefront of utility transformation, using a rapid diagnostic methodology to identify where change is required. Once the requirements are established, the firm takes a practitioner approach, working with people on the ground to deliver the transformation. As Enzen’s expert team know the results they can deliver, they are able to share the risk and rewards with their customers, so everyone achieves the best outcome. Robert is understandably proud of this offering and shares an insight into a selection of the firm’s recent projects. “Within the utility transformation space, recent achievements for Enzen include mobilising and delivering 50km of mains and service asset replacement for a gas distribution network, something the existing supply chain was unable to deliver. “Another success is our Zen Multi-Utility Accelerator framework. As energy costs and environmental standards rise, energy solutions are becoming increasingly localised. In response to this and the low- interest economy, many businesses are becoming Independent Gas Transporters (IGTs) to generate better returns from owning gas assets and connections. However, many aspiring IGTs do not currently have the knowledge or tools to satisfy regulatory and consumer expectation. “To counter this, our Zen Multi-Utility Accelerator framework helps IGTs with their set-up, licensing, safety cases, process documentation, operational tools and managed service offering. A single, customised, cradle-to-grave offering, it embeds best practice, accelerates growth and sustains efficiency through measurable outcomes. “Using the framework, Enzen delivered a bespoke enterprise process model for a customer when it sought to become an IGT. The solution covered network adoptions, customer service, new connections, service requests, asset management, revenue management and faults, gas escapes and emergencies. In total, Enzen helped the customer acquire the necessary licences, and then produced 90 best practice operation documents, and created a calculator tool to help the customer to then determine the value of its assets over the long-term.” stablished in 2006, Enzen began life in India and the UK with a clear mission: to make energy and water more sustainable, accessible and affordable for all. By harnessing the practical experience and deep domain knowledge of its expert teams around the globe, Enzen has earned a reputation for providing exceptional, high-value delivery. Since its inception, the firm has grown at an exceptional rate and today it operates in 26 countries around the world, with bases in the UK, India, Australia, USA, Spain, Turkey, the Middle East and Kazakhstan. Robert begins by explaining the firm’s core service offering in more detail and how it is shaped by its values. “Here at Enzen we are a global knowledge practice that operates solely in the energy and water sectors. We provide consulting, technology, engineering, management and innovation services to leading businesses, governments, non-governmental organisations and not-for-profits. “At the heart of everything Enzen does are our six values: Passion, Integrity, Creativity, Knowledge, Excellence and Respect. These values guide and inspire our expert workforce of knowledge practitioners: a 3,600-strong team of management consultants, technology specialists, engineering specialists and infrastructure specialists who are made up of 22 different nationalities. “In addition to this, Enzen has a network of group companies and subsidiaries which specialise in everything from renewables, smart metering and the Internet of Things (IoT) to drones, mobile solutions, operations engineering and wave technology.” E Company: Enzen Name: Robert Murray, Global Head of Business Operations Address: Enzen Global, Blythe Valley Innovation Centre, Central Boulevard, Shirley, Solihull, B90 8AS, United Kingdom Telephone: +44 7785 254 782 Web Address: www.enzen.com Robert Murray, Global Head of Business Operations - Enzen