2017 Business Excellence Awards

62 Acquisition International - Business Excellence Awards 2017 Best NLP Training & Coaching Organisation & Award for Excellence in Leadership Management - UK The UK College of Personal Development Founded in 2005, the UK College of Personal Development delivers three core service offerings: accredited open programmes, including accredited NLP training (ANLP) and Coach training certifications (AC & ILM) and Leadership & Management programmes (ILM); corporate training course; as well as business performance coaching for middle and executive managers and leaders. Tony outlines the firm’s approach and how it works right from the start to ensure that clients receive the very best service possible. “From the very beginning of our process we have the end in mind. All the training and coaching services we deliver are bespoke, we spend a considerable amount of time getting to know the client, their business and what key behavioural and performance outcomes they have in mind. We build this information into the training and ensure these key outcomes are the guiding principle throughout the training. “Personally, it is my belief that that our relentless focus on quality and putting the customer first in all our decisions is what has helped us succeed and achieve this award. This comes right at the beginning as we work closely with clients to understand and achieve their overall aims.” As a former training manager Tony understands the training and coaching market, and has a number The UK College of Personal Development is an Award Winning independent training organisation based in Swindon Wiltshire. We invited Tony Nutley to tell us more. Company: UK College of Personal Development Contact: Tony Nutley Contact Email: [email protected] Address: The UK College of Personal Development, 3-5 Wood Street, Old Town, Swindon, SN1 4AN Phone: 01793 511180 Web Address: www.ukcpd.net BE170062 of insights to offer on how the industry is developing currently. “Currently there are a lot of pressures in the industry, new technologywhich offers somemore flexible options in delivery, but this opportunity is often misunderstood and poorly executed. “Since the economic crash, training and development budgets have been tight, so we have to work with slimmer margins. This has forced The UK College of Personal Development to think differently and more creativity and enabled us to find new ways of maintaining quality and ensure clients satisfaction. I believe that online learning is going to be important, the success of any of these platforms will be determined by the level of focus that is put on the customer.” Looking to the future, Tony is keen to outline the firm’s exciting plans which will help it to provide clients with the support and services they need in the ever evolving corporate training and coaching market. “Recently we launched an online Learning Platform, and have continued to develop this and add more features and student support services. A chance conversation has led us to pilot a version of this for our corporate clients and so far this has been a success. Developing this into a full-grown product will be one of my outcomes for the rest of 2017.”