2017 Business Excellence Awards

Acquisition International - Business Excellence Awards 2017 97 the standard is true excellence, as this is the long term goal in the agency´s case. In order to deliver outstanding result, agencies need to align their support processes to their core process. “In other words, how well we and other agencies can perform our main task to users also largely depends on how we work with leadership, co-worker, strategies etc.”, explains Martin. Martin continues with the following analogy: “The only constant in this world seems to be constant change”. All improvement requires change, but facts are plenty that there are few changes that lead to improvement. In order to achieve this end, several things must hang together as it does in my tailor-made support. “First and all, we have to ask ourselves how we work with leadership issues. The bull’s eye in our case is to achieve excellence in both management and leadership. Secondly, we have to analyze what are the effects as the results of the changes we make.” To say that we have succeeded, it is vital that managers use methods that make their staff feel better and perform better results, i.e. results that can be quantified for their customers. In turn, the business results will be boosted. In this way they create a virtuous circle for all links in the whole system. Many agencies from both Sweden and around the world want to learn more about Martin´s work. Since he developed this support he has also been invited by UNECE, Eurostat and other similar platforms to tell more about it. At these events he presents why these methods work, what methods to use, and how to use them and outcomes. He also tells them how they can measure the effects of it in the right way. They are particularly interested in hearing more about the outcomes from Martin´s tailor-made support and its results, says Martin. I lay out what kind of results that top-management teams and managers have achieved from my work, says Martin. Some quotes from his clients are: “We have learned how to set goals that guide and motivate us to action and better results”, “We have developed from a group to a high performing team with an efficiency of 81 percent”, “We have saved millions of Swedish kronor by following Martin´s ways of working” It has also lead to international missions in this area for Martin. One recent such mission (two years) is to Statistics Serbia. And as quoted by their Director General: “Thanks to Martin’s plan for action, the agency has achieved outstanding results. Besides that, top- management and managers have been much more engaged to take initiatives and actions. The quality results to our users has improved as well.” “I am also proud to say that his agency has been transformed from the worst (when our co-operation started) to the best (when it ended) when it comes to statistical quality among EU candidate member states. They have worked real hard so that´s well deserved great results.” says Martin. “Exposure such as this, as well as winning this prestigious award will help to drive our organization to further success and more opportunities. It has certainly injected more rocket fuel in me in order to improve our support programs to top-management and managers even further”, concludes Martin.