2017 Business Excellence Awards

Acquisition International - Business Excellence Awards 2017 99 BE170147 Best IT Network Management Service - Texas Vintage IT Services Established in 2001 Vintage IT Services is a woman- owned and locally operated company serves as the IT department for its customers, who are predominantly small and medium sized businesses working across the corporate landscape in a range of markets including finance, medicine, non-profit, real estate and state government agencies. What unites them is the superior service they receive from Vintage IT Services. Sandra outlines how the firmworks to support them and ensure that they receive the support and service they need. “Here at Vintage IT Services, our experienced staff specializes in managing all facets of Information Technology: from basic technical needs like Help Desk for end users and routine proactive care for servers and networks; to more complex technical issues like risk assessment, security analysis, and network optimization; and including budgetary and financial planning for the IT department. Vintage’s customers range from small businesses to large government agencies, and every VintageCare client can expect Enterprise-level support regardless of their size. “To ensure that we support our clients right from the Vintage IT Services is a premier provider of managed IT Services in Austin, Texas. We caught up with Sandra Antoun to find out more. Company: Vintage IT Services Contact: Sandra Antoun Contact Email: [email protected] Address: 1210 W. 5th Street, Austin, Texas, 78703, USA Phone: 001512 481 1117 Ext. 116 beginning we have a very thorough on boarding process that takes up to 3 weeks. During this time, we collect all the paperwork, maintain constant contact with the client and hold multiple planning meeting, both internal and with the client, to ensure that there is no breakdown in communication. Both the sales team and the technicians are involved in this process, as we like to work collaboratively so that clients get the very best service.” Operating in the ever evolving technology market means that the firm needs to remain at the forefront of the latest market developments, as Sandra is eager to emphasise. “Currently, the technology and IT industry is rapidly moving away from in house infrastructure and is quickly adapting hosted or cloud solutions. Vintage has been proactive in building our cloud infrastructure allowing us to keep up with the industry and offer our clients the best solutions that are currently available.” Overall, since inception Vintage IT Services has grown rapidly, and moving forward Sandra believes that it will grow even further over the coming months and years as it seeks to build upon its current success. “Looking ahead, we will continue to grow our managed services and cloud services business. We currently hold about a 95% client retention rate, it would be great to make it a 100%, and as such we will continue to listen to our clients and respond to their needs.” “Vintage has been proactive inbuilding our cloud infrastructure allowing us to keep up with the industry and offer our clients the best solutions that are currently available.”