Acquisition International - Business Excellence Awards 2022 5 Most Innovative HNWI Banking Services 2022 and with grace, showing the tenacity required to always step up to the mark and provide what is necessary. These provisions will – where possible – involve choices for the client, too, keeping them at the centre of their own financial world and allowing them to remain in control of each of their assets where it matters the most. In this way, when Covid-19 began to rear its head, Goldman Lampe Private Bank was not shaken as much as others may have been. It was already handling some of its business online, and so it was not a problem to move some of the other services it offers to the remote side of things; furthermore, the only significant change was moving the account opening procedure to an entirely remote process, as this is something it liked to do in person prior to the pandemic. Of course, should a client wish to or should it prove necessary, verification of identity via video call is also possible. Critically, Goldman Lampe Private Bank has built its business from expecting the unexpected and ensuring that its processes can weather any storm, from the global and unprecedented to the smaller scale intra-personal problems faced by staff and clients daily. Keeping its people at the heart of its organisation in this way, it has been able to keep its high-net-worth clients happy and its staff supported, ensuring that one benefits the other in a feedback loop where everyone come out satisfied. Therefore, when it comes to developing its new processes or revamping old ones, it will always be done with the people who need to interact with them in mind, making for a streamlined, caring, and impressively well-designed experience that brings banking into the bespoke. As it moves towards the future, its plans include a more intensive focus on cryptocurrency, keeping itself ahead of the pack in crypto as an industry and as an asset so that it can remain at the top of its game and a true leader in the management, trade, sale, and purchase of it as an investment. Working hard to make its cryptocurrency and other financial processes easier to use and interact with by the moment, it is constantly looking for new ways to develop into a bigger and better provider and platform. Thus, in the future, it will be designing more internal processes that allow it to cut further fat from high-net-worth financial service. Company: Goldman Lampe Private Bank Contact: Stephen Lampe Website: goldmanlampe.com
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