Acquisition International - Business Excellence Awards 2023 57 volving from traditional business methods to a digital ecommerce system, MedLamps has identified a whole new market it is able to cater to, such as universities, academic libraries, clinics, opticians, and a lot more. Since its core client base is mainly medical professionals, MedLamps prides itself in being able to give informative advice regarding the different products it sells, with this being what sets it apart from competitors. The business considers its relationship with customers as its strongest reason for success. An entirely online business, MedLamps values customer satisfaction and holds it at its core. It is determined to offer honest pricing while providing products of the highest quality and this has allowed it to build an honest relationship with customers, leading to a strong base of those who continue to deal with it. As well as this, the company’s team is vital to its success, as the technical and market knowledge and expertise offered by them is what allows it to thrive. It is crucial for the business to maintain key relationships, such as with the NHS, and the sales team are the key players that negotiate any requirements, product information, delivery times, and more. E Dealing with a big client like the NHS also means that there are strict requirements and procedures that the business needs to follow, and therefore being approved for a wide supply chain is crucial, since it means products can be sold into hospitals across the country. MedLamps tries to stay ahead of the game when it comes to new technological trends, too, since new equipment being introduced means new technology is being used to operate it. To counter being left behind in the development of technology, the medical instrument provider ensures that it is selling the latest products and is constantly looking to expand its existing range. MedLamps expects the year 2023 to bring opportunities of growth for the business as it is looking to expand its equipment and product offering on its website, as well as investing in marketing services so it can reach new and existing customers. Coming from a traditional distribution business and expanding into an ecommerce market MedLamps has only witnessed success and is confident and optimistic that its team’s expert knowledge and existing relationships with manufacturers and suppliers will only aid it to lead to bigger accomplishments. MGC Lighting Group acquired MedLamps and its ecommerce website (www.medlamps.co.uk) in 2021 to supplement its historic business of selling specialist medical lamps and equipment to customers such as the NHS. Let’s dive in to see what it is about the business that has led it to achieving the title of the Best Medical Consumables & Equipment eCommerce Business 2023 – UK in the Acquisition International Business Excellence Awards 2023. Best Medical Consumables & Equipment eCommerce Business 2023 - UK Contact: Christopher Eaton Company: MedLamps Web Address: www.medlamps.co.uk Feb23007
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