12 | Business Excellence Awards 2025 Feb25082 Best Service Desk Software Company 2025 – Central Europe he story of CDESK Software began in 2003, when the Jombik brothers decided to develop a monitoring and helpdesk tool to aid their IT business, SEAL IT Services. For more than two decades, computer programmers have spent thousands of hours coding countless gigabytes of data to produce the unique and proprietary service desk tool. In 2011, the brothers made this vision a reality by founding Inova Logic to independently develop CDESK and Customer Monitor. CDESK is a modular system that connects multiple core business needs, from customer support to invoicing provided services. The company’s mission focuses on offering a highly adaptable tool that can fit any company’s processes through various system setup options, transparent and friendly licensing policies, and ensuring great value for money. Its services are based on high performance, such as SLA support and customer care with an individualised approach. As one of the few providers of such pioneering products, Inova Logic supports both onpremises and cloud operations. Ultimately, the company is committed to delivering a secure, safe, and user-friendly tool for providing services at high standards. One glowing review from a satisfied customer reports: “Software like this should be used in every company, because you can do so much with CDESK; you can manage assets, control the directory and contacts of your company, upload a photo gallery, have a knowledge base feature, and create tasks and send them by email. All that, and so much more, in just one application for your business.” While CDESK is aimed primarily at the service delivery industry, Inova Logic is equipped to accommodate all B2B organisations seeking to level up in customer support and internal processing. The company’s clients are often directed on a mouth-to-mouth basis, speaking to the remarkable reputation of the brand. “We stand out against our competitors with local support, friendly pricing starting monthly from 9,90€ per agent, and highly customisable software,” says Samuel. “Our unique selling point is our software’s ability to keep companies’ internal and customer care processes tidy and well-arranged. Excellence is achieved across our business through agile software development driven by SCRUM methodology and enthusiastic people who believe in the product.” Samuel cites the team as an essential component of CDESK’s success. Each member of the team is goal driven and highly organised, as the company solely seeks to employ team players who do not hesitate to take action and responsibility when needed. Inova Logic appreciates open-minded, intelligent, and loyal individuals with genuine talent, ready to believe in the company’s mission and vision. “We are like a family; all the tasks and problems are solved with mutual respect and friendly talk,” Samuel tells us. “We do not hide our needs nor smiles.” Such a team is vital for staying ahead of the dynamic industry, and Inova Logic strives to remain on the very cutting-edge of innovation across the market. At present, Samuel tells us that the industry is pushing to expand the usage of artificial intelligence, with the hopes of easing software creation and use. In response, the company is implementing advanced features, including transcriptions, translations, drafts, and statistics made by artificial intelligence. Last year, the company integrated project management into CDESK, allowing for better coordination and tracking of projects, as well as introducing omnichannel features that enable customers to reach support through numerous communication channels. Additionally, the development of an asset management module allowed for efficient tracking and maintenance of company assets. These enhancements, combined with significant UX improvements and backend optimisations, led to a substantial increase in customer satisfaction by providing a more intuitive and reliable user experience. This year, Inova Logic aims to build on these advancements by providing CDESK as a comprehensive service desk, project, and CRM tool that supports customers with various interconnected needs. Having built a reputation for excellence throughout the industry, Inova Logic has secured several large corporate clients with high expectations and specific requirements, reaffirming its unwavering confidence in its approach. Since its inception, Inova Logic has continuously pioneered the service delivery industry through the proprietary CDESK, championing innovation at every level. This ingenuity towards enhancing client-centricity across numerous sectors has earned Inova Logic a stellar reputation, and the title of Best Service Desk Software Company 2025 – Central Europe. Contact: Samuel Waterloos Company: Inova Logic Web Address: www.cdesk.eu In today’s fast moving business landscape, staying on top of customer needs and providing excellent support is more critical than ever. Agility, efficiency, and client-centricity are essential qualities to thrive in the current dynamic environment. InovaLogic, a software company specialising in business products, has designed and developed CDESK to ensure superior, streamlined customer service. Samuel Waterloos, CDESK Key Account Manager, tells us more below. T
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