Global Excellence 2019

178 Acquisition International - Global Excellence 2019 Acquisition International - Issue 7 2019 17 EventBots by Sciensio are a global leader in AI Chatbot technology. They apply their deep business experience across many industries focusing on the “Jobs to Be Done” approach to identifying where messaging can improve outcomes and lower costs. Recently, the firm found success in AI’s Global Excellence Awards 2019 where they were recognized as the Best AI-Based Chatbot Development Company 2019 - Western USA. Following this win, we profiled the firm and caught up with Founding Partner, Robert Caldwell, who kindly provided us with a detailed behind-the-scenes glimpse into the inner workings of the award-winning company. hen customers have questions, they need answers in the easiest, most accessible way. Rather than searching through FAQ’s, forming queues, or waiting on hold, they should be able to send a text and receive an instant, correct response. It was upon this simple idea that EventBots by Sciensio was founded in 2015. EventBots are award-winning AI Chatbots which provide exceptional customer experiences using deep, conversational bots over multiple communication channels. In other words, customers are able to ask questions and get responses sent to them via text, web messenger, Facebook Messenger, Twitter, WhatsApp and many more. Robert begins by going into further detail about the AI Chatbots as well as the firm’s most popular channel. “SMS is our most popular channel because it has 98% open rates and in nearly ubiquitous on people’s phones. For most consumers today, they are used to asking Alexa, Siri, or just Googling to get answers about general questions - which they get in seconds. We make AI Chatbots that allow our clients to provide a 95%+ Correct Response Rate with nearly instant communication to their customers.” AI Chatbots have seen significant adoption in the events industry in large part thanks to the pioneering efforts of EventBots. While the company is the uncontested industry leader in AI Chatbots for events, the technology also has far-reaching applications throughout commerce, particularly in the area of customer service, as Robert explains. “In the events space, our bots support trade shows, festivals, charity galas, university / high school graduations and weddings, to name but a few. In addition to this, we also provide day to day customer service bots for companies large and small. Although we are known for events, our largest customer is actually a rapidly growing healthcare company who uses the bot to accelerate the flow of information to their clients.” Enabling the firm to provide these award-winning services is the innovative, committed and hard-working team which forms the backbone of EventBots by Sciensio. When discussing the internal culture, Robert is keen to highlight the significant role the team plays in the overall success of the firm. “Over the years, we have built an amazing staff of global leaders in their space. At every turn, our team is driving innovative new uses of the technology while simultaneously making it accessible and repeatable. The uniform feedback from our clients shows that we achieve our primary goals: to provide incredible service, to make the process of deploying an AI Chatbot simple, and to achieve exceptional results.” The Art and Science of AI Chat W Jun19015 As for what the future holds for the firm, the team at EventBots by Sciensio are confident the company will continue growing rapidly, an assumption justified by the incredible rate of expansion since its inception. Bringing the interview to a close, Robert signs off by revealing the exciting plans in the pipeline for the firm, touching on what he envisions for not only EventBots but also for the wider industry. “In January 2019, we signed more business than we had in the history of the company. We are seeing explosive growth in nearly a dozen micro-verticals that we have been supporting. “In addition to this, we also expect to see massive expansion in the healthcare space as insurance companies seek to use bots to accelerate the process of communicating with their customers. Finally, across all our bots, we are adding features daily that will make our service even more valuable to both our current and future clients.” Contact: Robert Caldwell Company: EventBots, by Sciensio Address: 1182 S Draper Parkway, Draper, 84020, Utah, United States Telephone: +1 801 971 4952 Web Address: www.eventbots.com