Global Excellence 2019

200 Acquisition International - Global Excellence 2019 42 Acquisit on International - Issue 8 2019 Jun19423 Customer Trust, a Russell must For over 85 years, Russell Finex has been a leader in the manufacturing of high-quality sieving and filtration solutions. Following their success in AI’s Global Excellence Awards 2019 where they were selected as the Best Specialist Sieving & Filtration Company 2019 – UK, we profiled Russell Finex and caught up with Managing Director Ray Singh who provided us with a glimpse into the innerworkings of the award-winning firm. Company: Russell Finex Ltd. Web Address: www.russellfinex.com ounded in 1934, Russell Finex offers the widest range of sieving and filtration equipment in the industry. Specialising in providing solutions to a range of different industries including pharmaceutical, agriculture, coatings and chemicals to name but a few, Russell Finex also has a dedicated after-sales support department, which provides sieve upgrades, re-meshing services, and filter upgrades. Throughout the years, Russell Finex has placed a relentless focus on customer service as part of its core value of “Customer Trust, a Russell Must”. Russell Finex is proud of obtaining a record of achieving 80% repeat business from customers and the company goes to considerable lengths to build customer loyalty through newsletters, feedback surveys and inviting customers to contribute to new product development. Going into further detail about the clients that the firm serves, Ray begins by informing us of how the team approaches potential clients. “Russell Finex aims to serve a variety of different clients in the manufacturing industry: including pharmaceutical, water processing, chemicals, and ceramics industry. These clients are leaders in their own field, creating high-quality, high throughput products for their own clients. As for how they are approached, it is through our team using a mixture of enquiries made to the business, word-of-mouth from other client testimonials, or exhibitions where links are created with potential new clients.” With annual sales approaching £45 million and over 300 direct employees globally, Russell Finex prides itself on their dedicated team of knowledgeable sales engineers and customer service staff who are ready to rise to any challenge. When discussing the internal culture, Ray is keen to highlight the significant role the team plays in the overall success of the firm. “We understand that a company would be lost without a strong work force and Russell Finex recognises the value of employing and retaining knowledgeable, committed and passionate people who buy into its ethos. Russell Finex look to employ a diverse work force which brings together different talents and encourages communication and creativity, whilst nurturing loyalty, increasing retention and productivity. “Overall, a long-term approach to investing in people is key to sustainable growth. Whether it be a new recruit or a long-standing customer, the value in nurturing loyalty is fundamental in securing the ongoing success, and future, of a company.” F Looking ahead to what the future holds for the firm, the team at Russell Finex will continue to remain as a leader within the industry, especially following their recent success in Acquisition Intl.’s (AI) Global Excellence Awards 2019 where they were righteously awarded the accolade Best Specialist Sieving & Filtration Company 2019 – UK. Bringing the interview to a close, Ray signs off by revealing the exciting plans which lie in the pipeline for the firm, touching on their hopes of continuing their support for projects such as WATERisLIFE. “2019 is a big year for us at Russell Finex as we celebrate our 85th year as a company! We plan to continue to expand and grow, with an important focus being placed upon our automation and manufacturing process. Furthermore, with a global focus being placed on the importance of sustainable business practices, we are continuously looking to further our efforts to reduce our environmental footprint and become increasingly more efficient as a business, minimizing waste output in our factories. “In addition to this, we are always looking for opportunities to continue our corporate social responsibility, engaging with our local community as well as on a wider global platform. Originally formed in 2017, we plan to further support WATERisLIFE whose long-term goals is to provide an additional one billion people with safe drinking water.” Jun19423