Global Excellence 2019

258 Acquisition International - Global Excellence 2019 Sep19570 2 Acquisit on International - Issue 11 2019 Sep19570 Pioneer of real-time location sharing technology, Glympse solves the Middle and Last-Mile gap between a company and its customers. We caught up with Executive VP of Business Development, Sales and Marketing, Cami Zimmer, who provided us with a glimpse into the inner workings of the leaders in real-time location sharing solutions globally. Improving Customer Experience - One Glympse At a Time lympse provides brands with streamlined location-based solutions that allow for end-customers to conveniently plan for deliveries, pickups and appointments by eliminating any wonder with regard to when they will arrive. As a result, it enables for a smoother customer-first experience that improves communication and increases brand satisfaction. Glympse offers fully-packaged software solutions for Product & Service Delivery, Curbside Pickup (BOPIS) and Roadside Assistance that combine proactive notifications, real-time live map tracking, voice capabilities and instant feedback with single, personalized and persistent web-based experience for end-consumers. Alongside this personalized solution, the team also focuses on helping their customers to succeed within a number of industries, including ServTech, Retail, Grocery, Quick Service Restaurant (QSR) and Roadside Assistance. When discussing the clients Glympse serves, Cami begins by informing us of how the team approaches new customers, naming a few of the recognizable partners the firm works closely alongside. “Over the last six years, we have worked globally with large Enterprise customers like Albertson, Charter Spectrum, AAA, TruGreen, Rollins, Rogers Communication, Papa John’s. The last two years we have seen an increase of interested from the SMB market, too. We tend to meet many of our new potential customers at industry and partner events, as they explore more and more the need for seamless customer-facing solutions for the Middle and Last Mile. In addition to this, we have great Product Channel Partners too, like Microsoft, Salesforce, Oracle, Descartes, and HERE Technologies, just to name a few. We find these strategic partners to be key to working with upcoming customers.” Working behind the scenes to ensure that deadlines are met and expectations are exceeded, is a very passionate, experienced and dynamic team at Glympse. They are proud to have pioneered temporary, safe and secure location sharing over a decade ago. They have applied that same boundary-breaking spirit to help their customers use the power of location to improve their customer experiences (CX), by eliminating the friction and anxiety during product and service delivery experiences, as Cami is keen to explain. “Our team members are invaluable to Glympse’s success, and we want to ensure they continue to learn, develop and grow with us.” Supporting Cami’s point is the firm’s CEO and President, Chris Ruff, who says that by “Creating an inclusive, respectful, high-performance culture has been one of our top business strategies the past few G years. We are focused each day on creating an environment where talented, hard-working people can do amazing things both individually and as part of a world class team of professionals.” In 2019, the firm was excited to announce that their Curbside & In-Store Pickup product is now available and live in market. This particular product has been carefully designed to facilitate safe, temporary and secure customer-to-business (C2B) location sharing and multichannel arrival notifications in a way that allows Retail, Grocery and Quick Service Restaurant (QSR) brands to optimize pickup and click & collect for both themselves and their customers. Additionally, 2019 continues to be focused on Curbside, known in Europe as Click & Collect. Looking ahead to what the future holds, Cami signs off by revealing the exciting plans that lie in the pipeline for the firm as they continue to further expand the business, their presence and the services they provide to clients in the years to come. “Ultimately, we will continue to focus around helping more brands with their Middle Mile location-based needs as move into 2020, something we are seeing many companies inquire with us about the end of 2019.” Contact: Cami Zimmer Company: Glympse Address: 1424 11th Ave #300, Seattle, WA, 98034, United States Telephone: 425 460 0860 Web Address: www.glympse.com