Global Excellence 2020

180 Acquisition International - Global Excellence 2020 32 Acquisition International - Issue 10 2020 Sep20480 igh volume hiring organizations such as call centers, banking, retail and hospitality require specific and specialized skillsets that are often difficult to find in large numbers. Companies looking to explore this niche often turn to organization such as HireIQ to assist. Their methodology and workflows have proven more than up to the task of finding the perfect candidate for the job. HireIQ’s was founded to enable hiring in a way that could identify individuals who could meet and exceed a hiring organization’s expectations for achievement and retention. In industries such as contact centers, the existence of hard skills in a candidate is vital to success, as well as being able to engage with interest and emotion in each case. The team at HireIQ make this possible, providing ways for companies to engage with virtual interviewing and predictive analytics. This approach takes the pressure from busy HR people and allows them to quickly find those who are likely to flourish. HireIQ’s clients include the largest call centers in the world hiring for roles in support, sales and technical assistance. The firm’s clients are amongst the Global 2000 as well as the top 40 Global Business Processors serving technology, retail, financial, hospitality and service brands. Through predictive analytics and virtual interviewing, the team are able to work around the world on projects of every size. The firm has its headquarters in Atlanta, GA, but has recently moved to an exclusive work-from-home arrangement. They team haven’t missed a beat, continuing to succeed despite the current conditions. In fact, the COVID-19 pandemic has created a great deal of work for the team at HireIQ. They have been working with many organizations who are Working-From-Home for the very first time. The team first started this work themselves in 2012, so have an enviable amount of experience to offer clients. They have quickly become a trusted partner for many organizations who are facing this re-location of employees for the first time. The team’s unique knowledge of what to assess and what to value expands beyond the candidate’s ability tomeet the roles requirements. A good recruiter like the team behind HireIQ needs to determine how self-starting and self-sufficient a candidate is. This has been HireIQ’s main workload for over a decade now, which is why they are in such high demand at the moment. The company has always had tremendous focus, which is one of the reasons it has been able to thrive. Every effort is put into ensuring that customers can hire the best, most capable candidates in their pipelines, and from this achieve success. For HireIQ, success is achieved not through matching the most candidates, but through the success of their clients. The challenge for HireIQ has been to remain of top of the changing world in which they operate, and this is something the team manage H Finding the right candidate for a business can revolutionize how it works, and this especially applies when considering big companies that require a large workforce. HireIQ excel at this work, named Most Innovative Contact Center Recruitment Company 2020 – USA in Acquisition International’s 2020 Global Excellence Awards. We take a closer look to discover how the team have achieved such incredible success. Close Calls! admirably. As a global organization, they have worked tirelessly to ensure their platform is available in many languages and that they support users where necessary. The firm has recently expanded its language range, and is adding Portuguese for the benefit of South American customers. Looking forward, the team have even bigger plans afoot, namely the rollout of new systems the company’s propriety Video Audiolytics capability that will provide the predictive capabilities the team have enabled over five million interviews using audio response, only now through video responses. HireIQ’s throughput with audio responses is unparalleled so there was a very high bar to reach using video. Some companies settle for simply ensuring businesses have people in post, but HireIQ ensures that the right person is found for the right position on a grand scale. Their efforts have allowed businesses to achieve incredible success Company: HireIQ Name: Paul Noone Web Address: www.hireiqinc.com The firm has recently expanded its language range, and is adding Portuguese for the benefit of South American customers. Most Innovative Contact Center Recruitment Company 2020 - USA