Global Excellence 2020

Acquisition International - Global Excellence 2020 229 74 Acquisition International - Issue 1 2021 Feb20135 The Future of Work WorkDone completes the transition from the industrial revolution to the digital revolution by bringing to life the promise of AI in the workplace. Joe Rogers tells us more about this ground-breaking technology and how it can help businesses large and small. ounded in 2017, WorkDone is a leading provider of process automation, employee monitoring, best practice optimisation, and expertise capture, with an award-winning platform that enables enterprises to evolve into world-class operations of productivity and efficiency. WorkDone’s artificial intelligence learns how knowledge workers do what they do across multiple industries, identifies best practices, eliminates inefficiencies and retains institutional knowledge. When combining this knowledge with WorkDone’s customized automation of repetitive human-intensive tasks, companies save time, labour, money, and improve their customer satisfaction. These learned work heuristics are retained as a persistent customer “memory” and also enable the process of self-documentation and system of intelligence creation. In other words, the system continues to keep improving as time goes on. “In the end, WorkDone can reduce back-office work by up to 50%” Chief Executive Officer, Joe Rogers, created the company in 2017. He tells us more about the unique Expertise Capture™ technology that WorkDone invented and employs to seamlessly learn best practices in the background. “Expertise Capture gets smarter over time,” he begins. “It learns business processes, mixes and matches best practices among dozens or thousands of workers, and designs automation to perform increasingly complex back-office tasks.” Management teams who utilise this technology can “see” improvements (for example, faster cycle times, higher customer satisfaction, better outcomes) in advance and customise them according to objectives using WorkDone’s patent-pending technology. WorkDone then creates a Corporate Memory protecting against critical employee turnover by capturing and retaining existing “know- how” and best practices across internal systems. WorkDone’s target industries include financial services,manufacturing, insurance, healthcare, transportation, energy and government. Additionally, business consulting and process re-engineering firms find the software valuable during this time of remote working and restricted travel. However, Joe believes that the concept is universal and therefore attractive to most companies with significant office support functions such as sales order processing, loan underwriting, claims processing, customer service, and technical support. Whilst the firm utilises cutting-edge technology to its advantage, the success behind WorkDone is not all down to the great product – it’s F also testament to the dedicated and committed team who operate the company behind the scenes, as Joe elaborates: “We’ve got a great engineering team that eats, drinks and breathes a wide variety of AI and business automation technologies who possess decades of field experience implementing production systems for Fortune 1000 companies. “As a complement, our sales and marketing folks are incredibly adept at explaining complex concepts in everyday language.” WorkDone is fortunate to have this team and is always on the lookout for sharp self-starters with the right attitude. The firm’s internal culture helps to encourage and support its staff, by firmly believing that AI should be ethical with a benefit to all humanity and not just a select few. As such, WorkDone takes corporate social responsibility seriously by supporting the transition and reinvention of workers displaced by automation. To this end, WorkDone was created as a Public Benefit Corporation whose bylaws commit a percentage of revenue to assist displaced workers through the funding of the Work Forward Foundation. “It is our hope that AI can free people from working jobs that don’t matter to them to instead realize and achieve their full potential.” Regarding the future, Joe believes that WorkDone has growth on the horizon, with plans in 2021 to focus on supply chain verticals as well as preparing their technology for international opportunities. Contact: Joe Rogers Company: WorkDone PBC Web Address: www.workdone.ai Most Innovative Workforce Automation Solutions Firm 2020 - USA