78 Acquisition International - Global Excellence 2021 16 Issue 8 2021 Serving Customer and Community Having made itself the ‘Best Home & Maintenance Services Provider’ in 2021 for the UK, Fantastic Services is a home and office services company whose franchise model is helping communities all across the world. Having experienced vast and exponential growth since its founding, the exemplary team behind it, one that believes in the values of family and client-first service, has propelled even further towards greater success. cleaning services company that began in 2009, Fantastic Services was founded on the ideas of its co-founders. Like minded, dedicated, and ambitious individuals, they set out to lead the revolution of how people clean, beginning in London but soon expanding out into a worldwide and exemplary service that is truly a one-stop-shop in everything home and office. Fundamentally, it is a multi-service shop that stocks wares for cleaning, gardening and landscaping, DIY work, pest control, plumbing, removals, electrical services, and more, with a vast network of 530 partners behind it that allows it to serve over 50,000 customers a month, all of whom come away perfectly satisfied with the service and the products. Since its founding it has expanded both its geographical reach and portfolio, leveraging over 100 different services that its customers can benefit from – all of which are outstanding in nature and by design – that can be found across three different continents through its highmargin franchises. Its franchisees can be found in Europe, Australia, and America at present. Furthermore, its philosophy of service has by far helped this expansion as it has been able to forge a notoriety around the attitude held by its staff and carried by its name: the simple idea of excellent customer service and an outstanding retail experience for customer and crew. It calls this the ‘360 degrees circle of happiness’, striving to make it a reality for everyone who steps through its doors, finding them what they need and advising them on the best product for the task at hand. Moreover, this allows Fantastic Services to continually pursue its mission of creating services people love, using the technology created by the industry’s best and brightest, all further emboldened by the heart at its core that it works hard to keep as its through-line. This has allowed it to create a flexible and sustainable franchise model that allows growth for the franchisee – including exclusive rights and support from the mother business – aiming to help build 1000 such franchisees to build their businesses up to being worth £1,000,000 by the end of the next ten years. Fantastic Services has, in this way, managed to keep hold of the family feeling that made heart such an important part of its business model. Importantly, it kept its growth to scale with its dedication to each individual, ensuring that despite its size it didn’t lose track of the people that made it what it is today, admiring how different each of its franchises becomes as they grow into their own business. Therefore, the past 12 years have been fundamentally characterised by Fantastic Services further cultivating the support it can offer its employees, extending the fantastic atmosphere that results out to A Jun21655 customers to earn them over 21,000 active members of its thriving membership programme. In fact, one of its founders came directly from the tech industry, with Fantastic Services being part of a new wave of businesses integrating the newest innovations such as online booking, something which today is a requirement – it also has invested millions in custom built CRM and two integrated mobile apps. With this business, no expenses are spared when it comes to ensuring employees have access to the most effective and efficient solutions available. Additionally, its over 500 in-house IT staff make this possible with tenacity and hard work, ensuring that its search engine optimisation, marketing, customer care, IT support, accounting, service experience, and other experts are working well together to create the best possible experiences across the board. This has created a well-oiled machine that empowers the business like an engine, and the IT team’s synergy with other departments is also vitally important. Moreover, all departments of Fantastic Services work together well, each team with its own function and output that compliments those of the others and creates a phenomenal unit.
RkJQdWJsaXNoZXIy NTY1MjI4