94 | Acquisition International, Global Excellence Awards 2023 Issue 7 2023, Acquisition International | 7 Affordable, Convenient, and Expert Healthcare at Your Fingertips longside its subsidiary Kena Health, Healthforce is one of Africa’s leading healthtech companies. Its mission is to serve 75 million people across Africa, the continent with the highest disease burden in the world and the lowest access to quality healthcare. Even in South Africa, the most developed nation on the continent, only 16% of the population have health insurance. Ultimately, Healthforce strives to provide these underserved customers with affordable access to quality healthcare. To do this, Healthforce aims to change the continent’s existing healthcare system. Through intelligent technology, the company transforms nurseled clinics into specialist health centres by connecting them with highly qualified doctors. It develops end-to-end technological solutions that enable multidisciplinary teams of clinicians to deliver seamless, patientcentred healthcare at the lowest possible cost. With Healthforce, nurses can capture patients’ medical history, conduct physical examinations, call a GP and send them photos, and assist with vaccinations, contraception, and basic health checks. Through Healthforce, doctors are able to provide a full set of clinical diagnoses, give medical advice, write prescriptions, provide sick notes and referral letter and can direct nurses to perform specific or extra tests. Working together, as a team, the patient gets quality healthcare at a fraction of the cost of a general practitioner visit. So far, the system has been implemented in over 500 South African clinic rooms. Supported by Healthforce, nurses have handled over 3 million consultations and completed over 185,000 telemedicine consultations with remote doctors. The staff at Healthforce are truly pivotal to the company’s success. As a business that strives to alter the way in which healthcare systems operate, it must employ individuals who care for humanity, possess an in-depth knowledge and understanding of their respective fields, and are willing to learn and collaborate in order to solve difficult problems. While many telemedicine companies allow any clinician to join their network and earn fees, Healthforce employs a closed network of highly skilled clinicians. This enables the company to maintain complete control over the customer experience. Within the network, Healthforce fosters a culture of teamwork that focuses on the needs of the patient. This ensures the highest level of service and quality for customers. As well as this, Healthforce’s tech solutions are simple and seamless to use. With industry leading NPS scores on Healthforce , its technology delivers a positive experience of its patients. In South Africa, telemedicine is rising in popularity. However, there are some barriers to its widespread adoption. Many people maintain a preference for the traditional concept of what visiting a doctor involves. This typically entails booking an appointment, seeing the doctor in person, having a physical examination, receiving diagnoses, and obtaining a prescription. Some people may be put off by the idea of consulting with a doctor remotely. However, the Covid-19 pandemic undoubtedly accelerated the world’s shift towards the adoption of technology and health tech. Out of necessity, people have been willing to try telemedicine, which has made it easier for them to access healthcare without travelling and at lower costs. This has led to a significant increase in the use of Healthforce’s services in South Africa. As a result of its outstanding healthtech solutions, which have effectively increased access to affordable but high-quality healthcare across South Africa, Healthforce has been awarded Best Telemedicine System in the AI Global Excellence Awards 2023. We congratulate the company on this exceptional achievement and look forward to seeing what it accomplishes in the years to come as it works to broaden the clinical services it offers. Contact: Saul Kornik Company: Healthforce Web Address: www.healthforce.io Aiming to offer improved health outcomes and patient satisfaction as well as lower the cost of care, Healthforce is a healthtech system that connects nurse-led clinics with a handpicked closed network of remote doctors through real-time video calling. The doctors deliver care to patients remotely with the support of a physically present nurse. Thanks to its excellent standard of customer service and patient care, the company has won Best Telemedicine System, South Africa, in the AI Global Excellence Awards 2023. A May23028
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