9 | Acquisition International, Influential Businesswoman Awards 2024 Best Auto Glass Repair Company President 2024 (South Central USA): Paula Titus Auto glass repair and replacement company, Auto Glass Xperts, has been providing quality services to the North Texas community for over 40 years. Based in Fort Worth, the family-run company has built a sterling reputation. As well as serving the general public, Auto Glass Xperts is a vendor of choice for many new car dealerships and commercial fleets in the area. Company owner, Paula Titus, is a veteran of the auto glass industry. We chat with her to find out more. Contact: Paula Titus Company: Auto Glass Xperts Web Address: www.autoglassxperts.net With its large fleet of mobile units, state-ofthe-art premises, and knowledgeable and experienced team, Auto Glass Xperts exudes professionalism. It’s little wonder then that Auto Glass Xperts is a preferred provider for insurance companies and a partner of choice for businesses across the North Texas area. As well as its core services, the company also offers camera calibration services for vehicles equipped with Advanced Driver Assistance Systems (ADAS). Paula says, “We’re dedicated to providing excellent customer service and quality workmanship. There’s no job too big or too small for us and we always ensure we return your vehicle to its original integrity. We’re so confident in our work that we offer a lifetime guarantee.” Paula’s career began in 1982 when she became an Inside Sales Representative for the Auto Glass Company. Later working for several companies in the industry, Paula learned the ropes in customer service, outside sales and management. Before buying Auto Glass Xperts in 2009 she traveled throughout Texas and Arkansas, training customer service representatives. Paula attributes her success in the industry to the many great mentors and managers she’s had the pleasure of working with. She tells us, “When I first started in the car industry there were very few women. Since then, the mindset of consumers has been slowly changing. More customers trust women to have knowledge and experience with cars. Many of our car dealership customers now have female Service Managers and Service Advisors. But to my knowledge, I’m still the only female auto glass shop owner.” 18 months ago, Paula made the major decision to move to new premises. Having been in the same location for over 20 years, the company was fast running out of space and was ready for an upgrade. Paula explains, “We needed a larger facility. We’ve doubled our space by moving into a ‘built-to-suit’ shop. I was involved in the design process and collaborated with the builder to create a space specific to our needs. We’re very proud of our beautiful new place and get many compliments from customers. It is not your average car repair facility. It definitely looks woman-owned.” For Paula, the keys to success are hard work, knowledge and a great team. She knows every process and method required to complete an excellent job and is always available for her staff and customers. She says, “Everything we accomplish is thanks to the hard work and dedication of the entire team. I’m only a small part of that. We have a wonderful salesperson with over 20 years of experience and relationships in our market. Our office staff are very experienced and knowledgeable, and our highly skilled technicians are the stars.” Paula prioritises staff training and keeping equipment up-to-date to ensure Auto Glass Xperts keeps pace with evolving technology. Aiming to increase its sales year-on-year, Auto Glass Xperts is on track to hit its target for 2024.
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