AI Finance Awards 2018

12 Acquisition International - 2018 International Finance Awards FN180014 International Tax Specialists of the Year Delaware Taxtake LLC Established in 2015, Taxtake is a CPA firm dealing exclusively with the international side of the U.S. tax system. Hristo shares an insight into the firm’s service offering and how its focus has remained the same since inception. “To this very day, we all strive to provide a wide range of high-quality international tax and accounting services, including tax return preparation, tax planning, consultancy, appeals, and IRS representation. Our focus on expatriates and non-residents with U.S. business, income or investments. We are proud that our clients come from more than 40 couriers on six continents. Indeed, a challenge concerning communication, attitude and cultural diversity. Therefore, we have implemented a personalized approach to our clients. Above all, we have a one-point-of-contact- policy, and we do always assign a dedicated personal consultant who is best prepared to accommodate a client.” With 90% of its clients residing overseas, Taxtake has to work hard to ensure that they are all supported to the highest possible standard. To achieve this, technology is paramount. As such, Hristo shares an example of how his firm has implemented cutting- edge technological solutions to ensure the ongoing support of its international client base. “Working with an international clientele, we have noticed over the years that many of our clients struggle with international communication. Two years ago, we responded to this challenge with an in-house CRM system. The CRM system strengthened our personalized approached and helped us close the communication gap. To ensure that we continue to support our clients, we continuously develop the system based on feedback from clients, aiming to align experience and interaction with the demands of the 21st century.” As he looks to the future, Hristo highlights how Taxtake will continue to support taxpayers and educate them on the complexities of U.S cross-border taxation, whilst at the same time seeking to move into new and exciting areas and provide its award-winning service offering to an even wider range of clients. “With regards to the future, growth is on the horizon for Taxtake, which revolves around increasing client engagement and growing our client base. There is a hardly a universal approach to consistent growth and boost in financial performance. Nonetheless, client retention has always been of priority. Attracting new clients through advertising and referrals, in particular, comes next. Overall, we had a gratifying tax season marked by a steady increase in the number of clients served and over 92% retention and satisfaction rates, and we seek to improve this over the coming years. “Ultimately, at Taxtake we currently operate in a narrow and competitive niche. At this point, we are concentrating efforts on the diversification of client portfolio and expansion of the variety of services we offer. On the hand, thousands of taxpayers are still unaware of their obligations or seek professional help when a problem occurs. Thus, we also work on awareness projects, aiming to bring delinquent taxpayers back to compliance again. This joint focus will ensure our ongoing success for many years to come.” Taxtake is an international expert advisory firm, geared up to address U.S. cross-border taxation and transactional matters in detail. Having recognised the firm in our International Finance Awards for 2018, we decided to invite Managing Partner Hristo Ivanov to talk us through the firm and the techniques it employs to ensure success. Company: Taxtake LLC Contact: Hristo Ivanov, CPA, EA, ADIT Address: 3422 Old Capitol Trail, Ste 1945, Wilmington, DE 19808, USA Phone: 001 302 760 9758 Fax: 001 302 397 2704 Website: www.taxtake.com “Three years ago, Taxtake began with the idea to step in where the brick-and-mortar accounting firm across the street was not an option. Since then, our mission has not budged an inch. On the contrary, we realize that the provision of international tax services to clients worldwide calls for an integrated approach and flexibility. We respond to the demand for competent international tax professionals by providing a global one-stop solution for our clients with stress on convenience, accountability, and expertise.”