AI Finance Awards 2018

6 Acquisition International - 2018 International Finance Awards FN180002 Best International Debt Collection Agency – UK CCI Credit Management Ltd CCICM remains at the forefront of UKand international commercial and consumer collections after 35 years serving clients including multi-nationals, lenders, governments and their departments, major health, social care and Higher Education bodies, public utilities, and many SMB/Es. Carl shares an insight into the specialist knowledge, expertise and global reach from which all its clients benefit. “Here at CCICM, we specialise in managing high- value, international, commercial accounts (litigating where necessary), as well as recovering consumer domestic debts, both in the UK and 130 other countries. All clients receive the highest-quality service globally and we are frequently selected as a provider because we are both effective and present zero reputational risk. Many organisations use CCICM as an extension of their credit control function. Frequently, they ask us to use a ‘soft touch’ and simply bring the outstanding accounts up to date, while enabling the trading relationship to continue as normal.” “As we understand that every client is an individual with unique requirements, CCICM offers a bespoke service tailored to clients’ individual needs. Our clients enjoy the highest possible recovery ratios due to our flexible approach, coupled with specialist teams of expert collectors, negotiators and litigators. Clients also benefit from CCICM being the founder, owner, operator, and exclusive UK member of the International Credit Exchange (ICE) - the world’s leading, largest, and most compliant network of collection agencies.” Offering a global reach is a key part of what sets CCICM apart from its competitors, and Carl is keen to outline how ICE benefits clients everywhere. “Wherever a client needs local expertise, CCICM can deliver an unrivalled ability to trace and collect worldwide. Our ICE network has 3,000 people in 90 partner offices and in 130 countries. Clients are assured the ICE solution is always the best available in each country. Our network is comprised exclusively of the largest and most highly-regarded agencies. Each works to the highest compliance standards from a centralised IT platform. Early-stage collections are made from our award-winning, multi-lingual, call centre in the UK. ” Internationally, CCICM offers a full-service solution, including litigation support. It has worked in partnership with major, global trade credit insurers for many years, so knows this work is rarely straightforward. Its solutions range from financial re-structuring, charges over property, expert reports, negotiated settlements, or litigation funding - all on a no-win no-fee basis with a unique pricing structure. Carl believes this is important to clients, as it ensures transparency and prevents any hidden fees. “Clients can pursue legal claims globally using CCICM’s litigation service. We manage their whole case, from issue through to enforcement, maintaining a positive dialogue to substantially increase recovery ratios. For high-value cases, we can arrange no-win no-fee, pre- funded Litigation Funding. Our senior in-house legal counsel Gillian (pictured) manages such corporate cases, especially insolvency, re- structure, and turnaround. “Our clients truly appreciate our pricing model around the world as well as our highly-competitive rates. There are no set-up fees and rates are agreed in advance. As a result, we always offer the best value- for-money solution, which is particularly important in collections.” While value for money is important, exceptional client care is also crucial for any successful firm in such a service-orientated sector. Carl discusses how CCICM works with its staff to ensure they are always willing and able to offer their clients support. “Our general approach to client service is simple: to ensure that everyone is served the way we would want and expect to be treated ourselves. From directors, to managers and administrators, the whole company culture centres on excellence. CCICM constantly reinforces excellence through knowledge and experience transfer, on-the-job and external training, accreditation, and communications. We are Investors In People award winners.” Both CCICM and ICE are also renowned for asset searches, investigations and recovery; in-house UK and international tracing; and 24/7 online account management. CCI Credit Management Limited (CCICM) is the world’s leading international debt recovery agency. Company director Carl Hackman provides us with a fascinating insight into the firm and the extensive range of services it provides. Company: CCI Credit Management Ltd Name: Carl Hackman Address: CCICM Unit 1, Snowdonia Business Park, Porthmadog, LL48 6LD, United Kingdom. Telephone: +44 (0) 1766 772288 . Web Address: www.ccicm.com