AI Magazine Issue 10 2018

36 Acquisition International - Issue 10 2018 Paragon Protection Ltd is a Canadian owned and operated security company providing professional uniformed security personnel, integrated security solutions, investigation services and security consulting. Recently, the firm was selected in the 2018 Global Excellence Awards where they were awarded the title Most Innovative Security Solutions Provider 2018 – Canada. Following the success, we profiled Paragon and spoke to Hamed Fallahnia who provides us with a detailed insight into the award-winning firm. ince 1976, Paragon Protection Ltd have been delivering exceptional security service to clients across Southern Ontario by employing more than 4,000 security professionals. Paragon Protection Ltd provide quality service to a broad range of security sectors from educational institutions, hospitals and industrial facilities to commercial buildings, shopping centres and luxury condominiums. Their clients are the who’s who of the Canadian business establishment, notably Fortune 500, Fortune 100, real estate organisations, educational institutions and large property management companies. The net worth of their 500 clients is estimated to be about $500 billion. Paragon has extensive experience in assuming contractual security responsibilities from other security organisations, as well as in-house company forces, with minimal impact on client operations and affected personnel. When undertaking a new client or project, Hamed explains how Paragon have robust processes and procedures that we employ that ensure successful project commencement and execution. “Here at Paragon, we have established a Transition/ Implementation Plan to meet a structured conversion period within the expectations of service start dates. Upon contract execution, numerous tasks and activities are initiated including the assignment of a Start-Up Team; this team is responsible for the successful implementation, commencement and execution of the project. Company: Paragon Security Address: 1210 Sheppard Ave E, Suite 488, Toronto, Ontario, M2K 1E3, Canada Telephone: 001 416 498 4000 Website: www.paragonsecurity.ca Customised Client Care S 1809AI16 “We ensure successful project commencement and execution by communicating frequently and effectively with our clients and our security personnel. Our collaborative approach to project management ensures success in every project. We are committed to clear and transparent communication to advance our collaboration with our clients’ stakeholders in better understanding goals, meeting all regulatory requirements, and developing best practices. Our Transition/ Implementation Plan is a living document and can be tailored to include client- and project-specific requirements. “Our experience in and ability to provide a Transition/ Implementation Plan and to execute it efficiently ensures that we will be able to successfully assume contracts with minimal interruption, delay and inconvenience. Successful Project Execution “Customised client care is a core value at Paragon. As such, our client service management teams are structured in fully functional business units. There are currently eleven service teams at Paragon. Each team consists of a Director, Client Service Manager, Scheduler, Mobile Patrol Services and Administrative Support. “At Paragon, we take the time and make the effort to understand our clients’ needs and to provide them with effective and customised solutions that makes sense. “We have a strong commitment to providing our clients with a dedicated Client Service Manager who is the first point-of-contact for our clients’ management representative. He or she will work closely with onsite security personnel and have oversight of the day-to-day security operations. “Our Client Service Managers are supported by their Director’s and Vice President’s, as well as the entire operations team in the portfolio to ensure the continuous success of the security program. The Client Service Manager will meet with our clients’ management representative weekly for the duration “Customised client care is a core value at Paragon. As such, our client service management teams are structured in fully functional business units.”