AI Magazine Issue 10 2018

Acquisition International - Issue 10 2018 37 Customised Client Care of the contract to ensure superior performance of the security program. The Director will meet with the client management representative monthly. The Vice President will meet with the entire service team and the client’s management team on a quarterly basis to review contract compliance, service level agreements and report on key performance indicators. “The entire team works in tandem and cooperation with regular open communication and transparency with our clients’ management. The open communication between our clients’ representative, Paragon’s management team and onsite security personnel ensures that your security needs are addressed in an efficient, effective and timely manner.” When discussing Paragon Security and their ongoing strategy, Hamed informs us of the techniques employed to ensure that the team are able to achieve their mission. “Our ongoing strategic plan is to take advantage of technology and embrace it in security industry. We have been implementing in-house applications in last 10 years to provide the best and most customised solutions to our clients. Front-end, we are taking Paragon to market using social media as a vehicle and in the back-end we use our highly customized applications to provide the services. Example of these applications include: Paragon’s Mobile App, SharePoint, Prism, Private Data Centre (two offices), Live Replication, High Availability and Automatic Failover. “Also, we are the only security company of our size in the industry that does not have a sales team. Our successful strategy for the past 42 years has been to continue to grow the business through meaningful relationship with our clients. Since our business comes to us through referral, our sales strategy is to look after existing business and our existing business will look after us. The best marketing tool of all is a referral from a satisfied customer.”