8 | Acquisition International, Issue 7 2023 CLSoftware leverages cutting-edge AI and hyper-automation technology to help businesses accelerate development with unmatched speed, flexibility, and control. By prioritizing innovation, customer focus, agility, and excellence, HCLSoftware enables companies to achieve what was once thought impossible. The standout feature of HCLSoftware’s portfolio is its comprehensive AI- generated workflow automation service, which is not only a particularly bright spot in the HCL Universal Orchestrator (more on that later) suite, but also the first technology of its kind to come to fruition in this fiercely competitive market. What makes HCLSoftware a key player in this sphere is its ability to consistently deliver automation solutions that are comprehensive, scalable, and intelligent, ones that help to significantly orchestrate and streamline workflows across a series of diverse environments – be it the most modern cloud-based application or the legacy system a partner business has proudly stuck by for decades. Underpinning this is a unique ability to combine Universal Orchestrator with AI powered operations which include CLARA, AIDA and other solutions, enabling natural language processing and utilizing machine learning--- effectively automating your entire business. This is the primary aim of HCLSoftware’s aforementioned HCL Universal Orchestrator, which is essentially a cloud-native process orchestration tool that makes hyperautomation possible by using a series of advanced technologies to empower businesses and help them to streamline and optimise their entire operations. In an environment where the workflows of a business pass through humans, online systems, and often ‘digital workers’ (chatbots and virtual assistants), trying to maintain an aligned and coordinated operation is one of the biggest challenges companies face today. HCLSoftware thus recognised the need for a single orchestrator, a ‘backbone’ to a company’s innovation efforts that could work with many different automation tools and AI to optimise and direct a business’ operation in a simple, encompassing way utilizing what is essentially “Intelligent automation. Hence the HCL Universal Orchestrator, which enables seamless hyperautomation and boasts such capabilities such as event-driven workflows, enhanced agility, and AI/GenAI Integration. These capabilities allow businesses to optimize resource utilization, reduce costs with efficient cloud-native architecture, and build intelligent automation workflows that leverage the power of AI and GenAI--- all whilst maximising an organisation’s productivity at every turn. Marco Cardelli, Director of Product Management, explains: One example of this system working perfectly for a customer was in the case of Sara Assicurazioni, an Italian insurance company that has been operating for more than 70 years and had undergone considerable growth when it reached out to HCLSoftware. The client was already making use of a workload automation solution at the time for the likes of creating insurance policies and processing claims, but they wanted more. Like many others, this client has seen the potential of the Universal Orchestrator which is currently in the test environment. The Universal Orchestrator will later be moved to production, and the actual use of the product will begin. From being able to use one solution across a range of different cloud services providers, to leveraging Generative AI to help create workflows, automate daily tasks and enhance overall operation efficiency, the continuity and resilience of their business was this client’s primary focus, and the HCL Universal Orchestrator was able to help with just that. Since this technology has been designed to carry out the realtime orchestration of cloud applications, as well automate workflows across a range of systems, it proved to be a more than an apt solution. This is all comes down to the HCL Universal Orchestrator having been created on the back of a growing need from businesses for HCLSoftware, an innovative global company, offers a business-focused automation solution that empowers enterprises with advanced, intelligent automation technology. This solution delivers faster and more efficient processing than the industry standard, enabling real-time innovation and adaptability. Recognized as the Best AI & Automation Software Company in India for 2024, HCLSoftware’s technology makes seamless orchestration across multiple systems, applications, and platforms a reality, thanks to its expert team and cutting-edge automation capabilities. H Global AI and Automation Excellence from India’s Finest Software Company “ Our AI algorithms adjust workflows based on current data, ensuring processes are always efficient and relevant. Through AI-generated workflow automation, clients will experience a new level of efficiency in their digital transformation journey. ” Sep24284
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