8 | Acquisition International, Issue 7 2023 s the software product division of HCLTech, India’s premier multinational IT consulting firm, HCLSoftware has unprecedented access to cutting-edge AI and hyperautomation technology, which it then uses to help businesses as they accelerate their development with a level of speed, flexibility, and control that was previously thought impossible. Leveraging the values of innovation, customer-centricity, agility, and excellence, this company has changed the game since it was established by its parent firm back in 2019. From AI-driven orchestration to the flexibility to grow with clients, the solutions that the expert team here provide at every juncture position this company’s entire suite as being worthy of this acclaim. However, as suggested by the title that has been bestowed upon it, we believe the standout feature of HCLSoftware’s portfolio to be its comprehensive AIgenerated workflow automation service, which is not only a particularly bright spot in the HCL Universal Orchestrator Hyperautomation Enabler (more on that later) but also the first technology of its kind to come to fruition in this fiercely competitive market. What makes HCLSoftware a key player in this sphere is its ability to consistently deliver automation solutions that are comprehensive, scalable, and intelligent, ones that help to significantly orchestrate and streamline workflows across a series of diverse environments – be it the most modern cloud-based application or the legacy system a partner business has proudly stuck by for decades. Underpinning this is a unique ability to combine AI decision making with traditional automation processes, resulting in seamless hyperautomation, which essentially means that an entire business is automated effectively. This is the primary aim of HCLSoftware’s aforementioned HCL Universal Orchestrator Hyperautomation Enabler, which is essentially a cloud-native process orchestration tool that makes hyperautomation possible by using a series of advanced technologies to empower businesses and help them to streamline and optimise their entire operations. In an environment where the workflows of a business pass through humans, online systems, and often ‘digital workers’ (chatbots and virtual assistants), trying to maintain an aligned and coordinated operation is one of the biggest challenges companies face today. HCLSoftware thus recognised the need for a single orchestrator, a ‘backbone’ to a company’s innovation efforts that could work with a number of different automation tools and applications to optimise and direct a business’ operation to a more simple and encompassing path. Hence the HCL Universal Orchestrator, which enables seamless hyperautomation and boasts such capabilities as business process mapping, end-to-end orchestration, and workflow modelling, all whilst maximising an organisation’s productivity at every turn. Simply put, clients who invest in HCLSoftware’s AI-generated workflow automation service gain access to intelligent automation that uses AI to create the best possible workflows, reducing in faster processing times and reduced manual effort. As a representative for the company explains: “Our AI algorithms adjust workflows based on current data, ensuring processes are always efficient and relevant. Through AIgenerated workflow automation, clients will experience a new level of efficiency in their digital transformation journeys.” One example of this system working perfectly for a customer was in the case of Sara Assicurazioni, an Italian insurance company that has been operating for more than 70 years and had undergone considerable growth when it reached out to HCLSoftware. The client was already making use of a workload automation solution at the time for the likes of creating insurance policies and processing claims, but they wanted more. Like many others, this client has seen the potential of the Universal Orchestrator which is currently in the test environment. The Universal Orchestrator will later be moved to production, and the actual use of the product will begin. From being able to use one solution across a range of different cloud services providers, to leveraging AI to help automate daily tasks and enhance overall operational efficiency, ensuring the continuity and resilience of their business was this client’s primary focus, and the HCL Universal Orchestrator was able to help with just that. Since this technology has been designed to carry out the real-time orchestration of cloud applications, as well automate workflows across a range of systems, it proved to be a more than an apt solution. This is all comes down to the HCL Universal Orchestrator having been created on the back of a growing need from businesses for an enterprise process orchestrator, a piece of technology that can handle every element of digital business support, from connecting different automation domains to offering end-to-end orchestration for IT and business processes. Equally important for customers is that full control, observability, auditing, and compliance is achieved, all of which are delivered expertly by this cloud-native orchestrator that boasts an endless amount of uses in an infinite number of scenarios. A business driven to empower enterprises through the informed use of highly intelligent automation solutions which deliver processing that is much faster and more efficient than the industry standard, HCLSoftware’s technology enables automation to be carried out in a way that innovates and adapts in real time. Recognised as the Best AI & Automation Software Company 2024 - India for its industry-leading efforts, seamless orchestration across an array of systems, applications, and platforms is now more than just a vision, it is a reality, all thanks to the experts at HCLSoftware. A Global AI and Automation Excellence from India’s Finest Sep24284 acquisition international the voice of modern business - est. 2010 Delivering modern business content to your inbox Subscribe here to receive our digital magazine and newsletter every month to never miss an update.
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