AI Issue 12 2017

Acquisition International - December 2017 23 Rushcliffe Care Group aim to provide each patient, resident and young person with the ultimate care within one of their homes, providing individual care based on their philosophy. Karen Noon explains a bit more about the services that the Group offers. ushcliffe Care Group offer a varied service of 17 differing nursing home sites, alongside two mental health hospitals and a specialist school for autism, with over 1000 staff members stretching across four different counties. Karen starts off by telling us what she believes differentiates Rushcliffe from its competitors, and marks themselves out as the best possible option for prospective patients. “Throughout the entire company, staff have a local understanding and are very proactive in their work, whilst always being quick to provide a response when needed. Additionally, we have an approachable and visible management team which oversee the entire company.” Looking into Rushcliffe’s overall mission, the company want to deliver exceptional services and care to a high standard, using the staff’s ideas and skillset at every opportunity. Karen reveals how it feels to have been selected in the 2017 Global Excellence Awards as the Leading HR Specialist 2017 in Healthcare and what it means to her and Rushcliffe. “To have been selected for this award is both brilliant and very exciting, but also it helps us to breed positivity throughout the company. It is a real boost to our reputation and is recognition for the brilliant work that staff do.” Providing us with an overview of the health industry currently, in respect of both mental health and physical health, Karen tells us what specific challenges and outside influences there are which the Group are having to deal with. “Essentially, operating in the industry at the moment has seen us dealing mainly with health- related patients, both physical and mental. Both funding and appropriate choices are the challenges Company: Rushcliffe Care Group Contact: Karen Noon Contact Email: reception@ rushcliffecare.co.uk Address: Epinal Way Care Centre, Hospital Way, Loughborough, LE11 5JY, UK Phone: 01509 219 605 Website: www.rushcliffecare.co.uk Maintaining Privacy, Dignity and Self-Esteem R 1712AI45 we work within, all in conjunction with the Local Authorities and Health services.” Working within the fast-paced health industry, Karen tells us what techniques Rushcliffe employs in order to stay ahead of emerging developments and adapting to new legislations which may be changed. “Important to keeping on top of the new changes in the health industry, we get involved at grass roots level, often working in partnership with councils and health departments in which the team work hard to ensure that local needs are addressed.” Describing the internal culture in the firm, Karen mentions how she ensures that all staff are well equipped to provide the best possible service to clients. If staff are able to do something, they will and never shy away from their responsibilities. “Fundamentally, within the company, a can do, will do culture is embedded into the team, enhanced by our recognised training centre which underpins our services and allows us to respond to the often-fast- moving changes which affect our industry.” Regarding what the future holds for Rushcliffe, Karen is clearly excited and predicts future growth and breakthroughs in certain aspects of mental health and better education facilities for those who need them. “Looking ahead, there will be future growth in both mental health provision and educational facilities for high end autism. However, we would not be able to be where we are without the staff. We would like to thank our enduring staff who always give 100%.” “...operating in the industry at the moment has seen us dealing mainly with health- related patients, both physical and mental.”