AI Issue 12 2017

Acquisition International - December 2017 27 Straitons Whitelaw: A Language of Quality “Looking ahead, the current trend shows that both potential and existing customers place increasing value on confidential, highly individualized and comprehensive advice. This trend is increasingly gaining ground, as the increasing restrictions are becoming more and more known. In addition to the highest possible confidentiality, another focus is on the most un-bureaucratic business location, which requires as little as possible administrative effort and, if possible, no further time and resources of the company. “Ultimately, at the same time, the customers expect an absolutely professional service, whereby the accessibility also plays a strong role. For the future, therefore, on the supplier side, those who have integrated all these focal points comprehensively into their range of incentives will prevail.”