AI Issue 12 2017

Acquisition International - December 2017 35 247 Property Services is an independent letting agency with over 1000 properties under its management. We invited Danielle Budding to give us an insight into the services that the company offers. 47 Property Services ensures it takes great care in looking after both the landlords, clients and occupiers, taking great pride in its work and always ensuring all parties are satisfied with the services it provides. The team take great pleasure in giving a helping hand to people who just need someone to take a chance and help them begin a new chapter in their life. Danielle explains the assortment of services that the company offers, and what stringent techniques it employs to ensure that clients and landlords are well protected. “Being adaptable and versatile, we are a managing agent whom offer a variety of services, ranging from valuation to 3D scans, and we also offer tenant find only services which include the tenancy agreement, vetting, inventories and all other requested paperwork. “Additionally, we also offer an eviction service to help sole landlords to do the eviction in a correct and legal manor. Completing stringent checks, we ensure our clients are suitable for the property and must pass all vetting checks. We are the only Estate Agency in Doncaster who can offer Reposit to clients, which allows occupiers to move into the properties for less money but still covers the landlord for a substantial amount. Reposit is a trust based policy scheme which allows the occupier to pay the equivalent to a week rent straight to the scheme which is non-refundable, but is cheaper than paying hundreds of pounds for a deposit. “Furthermore, Reposit covers the landlord for up to six times the weekly rental figure which is paid by the occupier, Reposit chase the occupiers for payments and all the landlord does is sit back and wait for the claim to be processed, the waiting time is only 30 days. We also have a 3D camera which allows clients to have a 3D Virtual Tour on a property without leaving their home, this tour is available on our website. This gives landlord maximum exposure on properties as pictures do not always do justice.” Coming from humble beginnings, Danielle alludes to the growth of the company, acknowledging how being available on a constant basis benefitted the firm greatly with regard to customer satisfaction. With technology having a more important role to play every day in almost every industry, 247 Property Services is utilising technology to expand it clients base and make itself even more available to clients. “When 247 Property Services first begun we only had one property which then allowed us to become known Company: 247 Property Services Limited Contact Name: Danielle Budding Address: 71 Netherhall Road, Doncaster, DN1 2QA, UK Phone: 01302 637 688 Website: ww.247propertyservices.co.uk Available All Year Round 2 1712AI82 and increase our portfolio as an agency. We first opened our doors in 2007 in a small one room office, being available 24 hours a day seven days a week allowed us to become well known as we were and still are the only agency who work round the clock, by taking our work equipment allowing us to gain access to our internal systems including emails to internal and external clients. We have a 24/7 maintenance pager system which is kept by our maintenance team, which allows them to be notified if any emergency takes place during closing times. “Perspective and existing clients can also request a free valuation via the website which is convenient if they are looking for a fast an easy valuation, they can also request a valuation where an agent attends the property meeting the client for a more in-depth valuation.” Differentiating itself from other organisations, 247 offers a variety of services that many other estate agencies do not, including the aforementioned Reposit and 3D Virtual Tours. Looking after clients, Danielle refers to the charging fees, or lack of, in some respects, which benefit its customers, as well as the company’s track record of finding the right people for the right place. “Separating ourselves from our competitors, we offer a service which allows us to teach our clients how to use the 3D scanner, this will be done by trained agents at 247 property services. We do not charge landlords set up fees until the property is occupied this is to ensure the client does not suffer loss whilst the property is still unoccupied. Also, this gives them the opportunity to take the property back off the market from 247, for them to do as they feel best regarding letting the property.” Ultimately, building trust and maintaining relationships with new and existing clients are integral aspects of the company’s success. Gaining business through word of mouth is something which sets the agency up very well for the future, and there is a lot of positivity buzzing through the team moving forwards. “Lastly, 247 Property Services often go out of our way to ensure clients have the best possible experience in using a letting and managing agent for their properties, this may also bring repeat business and new business as clients will talk confidently of us, which does happen I might add, as clients we have very good relationships with recommend us as a managing agent.”