Issue 2 2019

34 Acquisition International - Issue 2 2019 Nov18359 SE2 is a leading technology and business process as a service (BPaaS) provider focused on the North American life and annuity insurance industry with an unmatched track record in optimizing back-office operations to future-proof insurance companies. Following their success in the 2018 Global Excellence Awards, we profiled the firm to discover more about their innovative ways. Contact: Brian Brzezicki Company: SE2, LLC Address: 5801 SW 6th Avenue, Topeka, Kansas, 66636, USA Telephone: 785 438 1592 Web Address: www.se2.com Powered by Leading- Edge Technology ince their inception in 2005, SE2 have been driving industry leading capabilities and helping the world’s largest life insurance and annuity carriers transform and optimize their back-office operations forward into the digital age. SE2 combines their peerless insurance industry domain knowledge with their leading-edge digital technology platform Aurum to help clients accelerate product innovation, launch products rapidly, expand into new market segments, streamline efficiencies, shift to a variable cost model and maximise profits while simplifying compliance and dramatically improving the customers’ experience. As the life insurance industry modernizes the process of purchasing life insurance, more and more consumers are purchasing life insurance directly from insurers online. The need for a viable distribution model that makes it profitable to sell simple low face policies direct to consumer is only increasing. SE2 is making strides in the insurance technology space with the advanced architecture of the SE2 Aurum platform combined with the capabilities of SE2 Digital Direct Life— a sophisticated no-touch, end- to-end life ‘insurance as a service’ platform which transforms the way life insurance carriers acquire and engage with the vastly untapped and underserved mid-market and millennial customers. To connect with this underserved market segment, insurers have to alter their strategy to take into account the preferences of this market segment. SE2 Digital Direct Life leverages the advanced technologies of the SE2 Aurum Platform, which provides for all aspects of administration from application submission to the conclusion of the policy contract through claim, surrender, maturity or lapse. SE2 leverages the Insurance Ecosystem as a Service (EaaS) model to deliver a hosted, multi-tenant architecture with modularised functional components. As for SE2’s strategic focus, it is to provide the most advanced and state of the art, innovative administration solutions to the life insurance industry for both in-force and new business. They take advantage of the latest InsurTech technologies and their industry knowledge and expertise to enable speed to market for product launches and administration services to carriers and their customers - both policyholders and distributors. To that end, SE2 has made significant capital investment into their technology platform and recently invested into the InsureTech start-up Life.io. Life.io is a customer engagement and data analytics company who is changing the way the way carriers engage with policyholders, allowing carriers to better understand what is happening in their customers’ lives so they can provide the right products at the right time. Overall, these are very exciting times for the industry as life and annuity insurers begin to unshackle from the legacy challenges S “SE2 continues to make considerable capital investments in its innovative technology platform and the firm’s operations are leading the industry in its adoption and progress to digital operations.” holding them back and refocus on their core differentiators of risk pooling, risk pricing and product innovation to meet customer needs and look to offload operations of closed blocks of business and seek to begin a move to the cloud through innovative business partners that provide SaaS, BPaaS and PaaS service models. To adapt around these developments, SE2 continues to make considerable capital investments in its innovative technology platform and the firm’s operations are leading the industry in its adoption and progress to digital operations. Its technology framework is evolving through automation (robotics and back office), contextualized omni- channel access, machine learning and insights driven cognitive computing, predictive and prescriptive analytics, API/service enablement, blockchain, increased configurability and expansion of its partner ecosystem, and is enabling this journey to digital operations. Driving change in the market on an ongoing basis, SE2 is pioneering the use of robotic process automation, artificial intelligence and prescriptive analytics to transform life and annuity insurance operations of our clients as well as enhancing how end customers experience the services and brand of its valued clients. The firm’s advanced technology is tailored and applied to solving the unique and ever evolving challenges of life and annuity carriers, and this will remain SE2’s ongoing focus as it looks towards a bright and prosperous future filled with invigorating opportunities.