Issue 2 2020

Acquisition International - Issue 2 2020 21 Nov19527 Finding a partner to work with when it comes to cloud-based solutions is essential in the modern marketplace. ZephyrTel is a pioneer in the industry, providing an extensive portfolio of solutions. In the light of their win for Most Outstanding Software Solutions Provider for Telecoms 2020 in Texas, we took a closer look at the company to find out more. Creating Cloud Software Solutions nly launching in 2018, ZephyrTel has already become a formidable player in the world of telecommunications. Serving the industry on a global scale, ZephyrTel has grown to deliver an impressive range of cloud solutions for mobile, infrastructure, retail and customer experience. Under the effective stewardship of CEO Mike Shinya, this acquisitions-based business has already acquired nine companies in 18 months and is continuing to extend its telco product range to serve more customers more effectively. For years, Telcos have been slow to make the shift towards the public, cloud-based technologies that ZephyrTel has made its speciality. Now recognising the need to migrate to Cloud Native software, many businesses are ill-equipped to handle the rapid speed of innovation and new revenue opportunities presented by exciting new technologies like 5G and IoT. The advantage of ZephyrTel is its ability to handle many of these problems on behalf of customers. The hard-working team is already working alongside 330 global Telco Operator customers on their journey to becoming Digital Service Providers using many of the company’s software solutions to improve performance, resilience and scalability. Clearly a successful move, less than a year after it was formed, the company was in the enviable position of signing a strategic contract with Amazon Web Services, and joined the AWS Partner Network. This impressive achievement is a testament to the company’s remarkable growth strategy and focus on cloud leadership in the Telco market. The partnership was originally focused on the creation of a joint go-to-market approach, based on ZephyrTel’s industry leading Customer Experience Management platform, ResponseTek for Telco. This was actually the first ZephyrTel solution to be migrated to the AWS Cloud. Recently, ZephyrTel announced its strategic vision called CloudForward, with a mission to become the de-facto Public Cloud OSS/BSS Telco Ecosystem within the next five years. CloudForward has been designed with the sole purpose of taking businesses through the next phase in the Cloud revolution. In the long run, it will enable telco carriers to reduce the total cost of ownership by up to 50%. Holding a number of advantages over other organisations, the most intrinsic to the success of the company is the ‘Software Factory. This import and cloud development model, including an Innovation Centre for Machine Learning, AI and Cloud technologies, is the best in the world. Able to on-board software and support in 90 days, fix any defects found with a weekly update and act as a key resource as products are moved to the cloud, it is a major differentiator for the company. O The vision for the future is one of ZephyrTel leading the world in providing customer value, scalability and transaction throughput in Cloud software implementations, continuing to serve the global Telecommunications industry. During the next year, the aim is to migrate the company’s end to end OSS/BSS software solutions suit on AWS and developing innovations utilising the enhanced AWS Artificial Intelligence & Machine Learning (AIML). The strategy of acquiring dedicated Telco software companies will continue to serve the cloud company’s portfolio plans, while maintaining customer stability. Currently, the firm is working on the acquisition of a full Billing and Charging stack to complement existing solutions. Answering the demand for technological progress in the telecommunications sector, ZephyrTel provides a seamless service that enhances the work of any company. As the team continue to pool resources for the benefit of businesses, it’s clear that this successful endeavour still has the potential to go even further. Company: ZephyrTel Contact: Oana Serban Web Address: www.zephyrtel.com