AI Magazine Issue 3 2017

10 Acquisition International - March 2017 Phil Davies of Abatec goes into detail about the company, its strategy for success and exactly what it is that makes it the best recruitment agency in the south west, following the firm’s success in winning the Most Innovative Employment & Recruitment Agency – South West award. Abatec has been an established business and well-known brand in the south west for many years. Based across three offices in the south west we provide permanent, temporary and contract recruitment solutions both in the UK and internationally. Focussing on exceptional service to both clients and candidates alike, good recruitment ethics and a positive ‘family’ culture, our employees are proud to be part of our business, and the people we support are pleased to name us as their recruitment partner. The person behind Abatec Phil Davies a 56-year old who is looking forward to celebrating 30 years of Abatec Recruitment in 2018. With a degree in Mechanical Production Engineering, previously trained by and worked for British Nuclear Fuels as a nuclear shielding and transportation specialist. • Experienced in developing overseas markets; • Engineering and Construction Recruitment; • Strategic planning and; • Business Development. Company: Abatec Contact: Phil Davies Email: [email protected] Phone: 01934 635025 Power to the People S 1703AI104 People and methods behind the company The service we provide is of paramount importance; people are at the heart of our business and we want to learn from our interactions to aid continuous improvement. By adopting this view, our candidates and clients alike have become our strongest champions. Empowering employee’s to ‘delight’ our clients Our employee’s represent our brand; therefore it is important that they feel empowered and confident in the service they provide. We use various methods and meticulous training in order to achieve this: • Provide a clear strategy to deliver client excellence; we provide an identifiable set of targets that makes us stand out from the crowd; • Encourage a culture of continuous improvement and innovation; • Train and encourage our employees to be ‘solutions-driven ‘and; • We train employees to promote ‘added value services’. In today’s recruitment world, speed is essential. If we delay our response to a client, we would be missing a huge opportunity to capture valuable insights and feedback. We give our employee’s all the relevant technology and tools to ensure we serve our clients better and faster than our competitors do. Employee training procedures we use to enhance satisfaction levels It is important for each person within the company to understand how they contribute to the overall success of the business; this provides a unity that reinforces the common goals of the company. • Regularly communicating and appraising our own performance is a common goal at all levels within the company and; • Clearly identifying and appraising expected standards and service levels. We meet with all employees to review what has worked and, as importantly, what hasn’t worked for our clients. This information is used to identify any training, staff development or process improvement needs in conjunction with our “job capabilities”. The resources and tools implemented to support our clients out-of-hours We know that the world doesn’t operate in a 9-5 way, so we don’t either. We pride ourselves on providing a service over and above the expected ‘norm’.