AI Magazine Issue 3 2017

Acquisition International - March 2017 15 ‘Walking the Talk’ in Recruitment b050qtw9. It can be said without any shadow of doubt that Renaissance Personnel has made significant and outstanding achievements over the years and customers can corroborate this. Role of Renaissance in health and social care recruitment The health and social care sector is experiencing a huge recruitment crisis on a global scale. This is attributed to the increased life expectancy, reduced training places, key personnel retiring, changes in immigration rules and changes in cost of living, to name but a few factors. Recruitment agencies plays a significant role in driving the UK economy. In the health and social care sector recruitment agencies will remain the lifeblood to a health system that depends on flexible workers. Renaissance provide both permanent and temporary recruitment solutions. The advantages of clients using a Renaissance Personnel are: • Access to several CVs of experienced eligible candidates; • Reduced waiting times while recruitment checks are performed; • Reduced training and employer costs; • Readily accessible candidates; • Agency staff tend to have higher pay rates and are willing to work in difficult to recruit areas; • Flexibility of work leads to increased retention of staff with core skills and; • Head hunting may result in attracting the best candidates. According to the United Kingdom Care Home Association (2016), there 873,500 people who received Homecare services in 2014 to 2015. This translates into £4.62 billion expenditure per year. Care agencies such as Renaissance Personnel makes it possible for people to independently live in their own homes. The key people behind Renaissance Personnel Ltd Mr Dennis Mawadzi the founder and Managing Director of Renaissance Personnel Ltd. He has a wealth of experience in public service, national health services and in health and social care recruitment. Having worked in various care establishments and in central government, he is very much one of the critical success factors in the business. He possesses sharp entrepreneurial expertise and is truly passionate about excellent care delivery. With nearly twenty-five years’ experience in the health and social care sector, Mr Mawadzi still goes beyond his call of duty and views the business as a tool to articulate his compassionate and caring nature. He is not afraid of getting involved in frontline duties and believes very strongly in learning through mentoring and networking. The desire to see people get better and maintain dignity in care to the end is his main motivation. Mr Mawadzi says, “I love my job as it is never the same every day, it is a vocation and not something you do just for the money. I am happy that our service has been able to make a positive difference to many people. We all need help at some point in our lives and I want all our clients to get the best there is.” Mrs Melissa Mawadzi is co-founder and the Operations Director of Renaissance Personnel Ltd. She makes immense contributions to the business by taking an uncompromising approach to the way the business is run. Mrs Mawadzi ensures that people, systems and processes yields expected outcomes. She believes in ‘walking the talk’ not just paying lip service. Mrs Mawadzi has a wealthy of experience in corporate business management and her first-hand experience as a care giver in her formative years in truly invaluable. She is tasked with objectively evaluating the business from an operational point of view and ensures that the business remains innovative and fit for purpose. Credit goes to Mrs Mawadzi’s creative thinking which has helped the business to excel to sustainability. When asked for comment about the business, she said, “I believe that as an organisation we will always continue commit services to ensure that the end users have the best care available care at all times. There will never be a compromise on our safe recruitment practices.” Feedback from customers In general, the feedback from people who hire our services is very positive. The company undertakes service reviews using a range of tools which includes the following. • Feedback from service users and candidates; • Annual satisfaction surveys; • Prepaid comments / concerns cards that can be filled in by all visitors to our services; • Half yearly person centred reviews led by the service user; • Yearly service user review meeting and; • Commissioner led contract reviews/ • Face-to-face meetings with clients The recent in-house surveys indicate that 98% of people are satisfied with the service with only 2% recommending some minor improvements. Individualised homecare services Our home care service has developed an expertise in delivering a holistic/flexible/person-centred service, providing care and support to adults with complex needs, to the highest quality. We recognise that people seek to be independent, have their own home, make friends, form relationships, get a job and choose what they want to do in their spare time. We supply care and support to achieve these ends; providing the Service User with choices about how help is delivered and whom they want involved with their lives. This serves to ensure that our clients maintain the requisite control of their lives, so that they are enabled, empowered and fulfilled. Our services are founded on a philosophy of autonomy and self-determination, as we place primacy on both the assessed and aspirational needs that individuals have for themselves. Over all, our focus is offering support geared towards maximising each individual’s potential for independence. Our organisation has a wide- ranging spread of experience as we provide a variety of services including: 1. Specialist support- this service is for people with complex care needs; 2. Companionship- to help a Service User to integrate socially; 3. Reablement - support is usually given for up to six weeks; 4. Personal Care within specialist residential settings- to support people is supported accommodation and; 5. Community Rehabilitation- to assist individuals with active community living. Renaissance Personnel Ltd has experienced and dependable carers and also qualified nurses who available at short notice, to work throughout London. Our robust staff base allows us to supply candidates, training and experienced in many specialities including: • Tracheostomy care management; • Gastrostomy care management; • Catheter care management; • Care of older people; • Alzheimer’s disease; • Dementia; • Palliative care; • Physically disabilities; • Learning disabilities; • Drug & alcohol clients and; • Mental health (all categories and age groups). Governance Our system of governance is grounded in the pursuit of improving the quality of our services, safeguarding high standards of care by creating an environment in which excellence will flourish. In this vein, we provide all patients with the highest standards of practice, with support staff who are specifically trained to deliver services consummate to the needs of the individual. Technology All staff are trained in the use of assistive technology in supporting individuals to reach positive outcomes and goals and increase independence. They are trained in the provision of personalised assessments to ensure the technology is tailored to need. For example, some service-users have benefitted from visual teach boards which provide an easy method to understand daily routines and activities. This minimises the level of confusion reducing frustration and potential triggers that regularly cause challenging behaviour. Rigorous recruitment To attract the best candidates, Renaissance Personnel uses a variety of recruitment strategies which includes, social media, job boards, pay per click, generous referral bonus, recruitment road shows, leaflets, local new paper advertising, local job fairs and also through our regularly visited website. Information management systems Our management has great experience with using the industry Gold Standard software in the management both workers and clients. We utilise reputable software to manage our current contracts, and we keep reviewing our systems to ensure efficacy. This enables us to collect real-time- to-the-minute-data as to when services have been delivered, how much shows us areas of further enhancements. Thus, we are able to responsively make service-modifications to accommodate change, monitor delivery, and maximise efficiencies of our administrative systems eliminating human error. All our systems are fully compliant with the Data Protection Act 1998, the current NHS and national guidelines. The Future of Renaissance Personnel Ltd Despite all the challenges we face in the recruitment sector, we will continue to flourish and we use our position as an approved provider to expand into other local geographical areas. To gain a market share, the company is considering the use of carefully selected subcontractors to meet the ever- growing demand for their services.