AI Magazine Issue 3 2017

Acquisition International - March 2017 19 Tax Experts with a Global Spin With GTN, program administrators will not suffer the challenges of being dwarfed by other clients and fighting to get attention. The GTN Proven Process In order to framework how we work with our clients, GTN has developed The GTN Proven Process. This allows us to help build and maintain mobility programs. Key to this framework is continuous communication and interaction. Based on the needs of the client, we offer the following as part of a tailored service offering: - Daily interaction, as needed, with mobile employees throughout the tax compliance process; - Bi-weekly calls with program administrators to discuss current topics and issues - Monthly on site meetings with program administrators and the extended vendor team (e.g., relocation firm) to review statuses, issues and trends; - A Quarterly in-person meeting with the company team to review the current program and to discuss future strategy and direction. Central to the GTN proven proves is The GTN Way Client Service Commitment. The GTN Way was developed as an internal code of professional conduct that outlines what we strive for and how we interact with our clients, industry contacts and colleagues: - Average 1-hour response time on emails and calls, but typically no longer than 1 business day - Average 2-week turnaround time on tax returns once final information is received - 2 business day new mobile employee set up and communication - Proactive communication to expatriates - Tax return and tax equalisation released together - 15-day payment request in advance of tax deadlines Together these features ensure that we are providing the best possible service every day by committing to: - Satisfaction of our client’s mobile employees - Maintaining responsive communications - Providing personalised service. Our commitment to these key fundamentals is deliberately designed to make a complicated area more accessible and manageable for the company, program administrators and mobile employees. Security & Privacy While your employees travel the world helping build business, it is only fair to expect that you will take necessary measures to help support them on their travels and safeguard their personal and confidential information. Not sure where to start? As a global mobility tax provider, it is our job to handle the substantial amount of that data and we make it our priority to support and protect you and your mobile employees out in the wild world of cyber space. We work with VeraSafe, a well-established and respected organization to ensure we are up-to- date on global data security matters and that our web based tools are secure. We have also recently completed a SOC 2, Type 1 Audit. What our clients say: “Since we started working together in 2013, GTN has been a great partner for [our company]. In addition to being technically proficient and knowledgeable, we greatly appreciate the highly personalized and proactive service we get from GTN. Our expatriate employees praise GTN for their responsiveness and support.” - Chief Financial Officer “I’ve worked with GTN for at least 9 years and I trust them to fully manage our tax-related matters for inpats and expatriates, international and domestic transfers, international business travellers, finance accrual processes, equity issues, domestic /state tax issues, executive commuter packages and much more. They are solidly trained practitioners who provide me with thorough data from which I can make an informed decision about our international tax matters.” - Senior Global Mobility Manager “GTN helped us to create a standard corporate model for our expat program to support compliance, payroll and legal matters. We get big firm expertise, but it’s better because of the personal relationship we have with their team. – Their level of service and professionalism is high. They are ethical and value accuracy.” - Director - Employee Benefits “GTN always tries to work with us as much as possible; if I say I’m not sure I want to do something; they make other suggestions. They don’t try to dictate how we do things; instead they make recommendations for what they think is best for everyone involved and let us decide how to proceed. – We established an expat program about six years ago. GTN helped us to create a formal tax policy at the time. Since then, they have assisted us in setting up a proactive schedule to coordinate expat matters through payroll, finance and equity throughout the year. They also developed a process for us to track short-term business travellers so they don’t exceed travel limits with regard to taxation. They value doing things the right way, which means for the employee and the company they represent. – GTN is always available when I have questions. They help me do my job better because they are so responsive.” - HR - Global Mobility Specialist We are honoured and excited to be recognized with the 2016 Global Excellence Awards / Most Outstanding Global Mobility Tax Services Firm . This award confirms all of the hard work and the investments we have made are having an impact in the mobility tax area. We are looking forward to continued growth and adventures in 2017 and beyond as help make our clients tax world easier to travel.