Acquisition International - Issue 4 2018 69 Flostream Limited is a specialist provider of Distribution, Fulfillment, Storage and Mail, delivering efficient and cost-effective distribution solutions. We profile the firm as we look to explore the secrets behind the company’s ongoing achievements. lostream is an innovative mailing house and fulfilment company, offering offer a comprehensive range of solutions to companies across the UK and worldwide. The company is comprised of a team of distribution specialists for the publishing industry, possessing an extensive range of fulfilment equipment, and a network of delivery agents. The firm’s primary aim is to achieve low costs with fast turnarounds, and the team are able to provide clients with everything they need for e-commerce orders, mailing requirements, and more. Heading in the right direction, the team is growing in terms of ecommerce work on an annual basis by around 10-15%, with clients typically coming from via recommendations from satisfied customers and partners. Working with charities, banking, publishers and many online selling companies, the firm is building an impressive reputation for delivering success. Some notable high-profile firms that the team has worked with include Amazon, Groupon and many other sites. As well as producing fantastic results, the company delivers unrivalled customer service in the sector. The team at Flostream listens to its clients from inception to completion of the project in order to gain an understanding of the client’s expectations and requirements. Ensuring that the customer is kept abreast of all developments, the team is comprised of a Customer Service manager, a Technology manager, and an Operations manager who is keen to get involved in every stage of setting up the client and ensuring all Quality Control checks are put into place. Company: Flostream Limited Contact: Dee Kaur Email:
[email protected] Address: Unit 2, Blackthorne Point, Blackthorne Road, Poyle, SL3 0DA, UK Phone: 01753 967 350 Website: www.flostream.co.uk FlowingDistribution in theMailing/ Ecommerce Sector F 1804AI18 Staff at the company receive on-the-job training, helping them prepare for every eventuality, whilst also benefitting from others’ experience, leaving them well-equipped to answer any queries a customer may have. Additionally, Flostream has a CRM system in place to ensure that all notes are available for staff to refer to, in case of any events where a clients’ requirements need changing or shipping. In order to ensure that the team achieves its overall targets, Flostream adopts certain methods and techniques which contribute towards the company’s success. Offering a variety of services, the firm’s business is diverse, as many services fit the client’s requirements in terms of technology. Importantly, the company is able standout within the competitive distribution industry as the team are always ensuring that they stay one step ahead of its competitors. However, the main goal for the company is customer satisfaction. Each member of staff is trained and fully aware of customer requirements, guaranteeing that the service they provide is unrivalled throughout the industry. Currently, with the distribution sector expanding at an impressive rate, Flostream is starting to deal with a wealth of new clients, and it is a very exciting time for the company. Thanks to its exceptional level of customer service, competitive price offerings, and a fully functioning process in terms of pick and delivery for each client, the team are able to make sure that clients will return to the business knowing they will achieve great results. With staff trained and managed by team leaders and managers, as well as receiving on-the-job training, employees are able to develop their skills and knowledge throughout the company, which creates the perfect environment for staff to maximise their potential. Ultimately, Flostream has become the success it has today thanks to its ability to provide an excellent service, take extra care when working with clients, and living up to its already fantastic reputation throughout the industry. Looking to build on its success, the team is investing more and more in technology, and going the extra mile for customers in order to support their business, whether it be in regard to deliveries, or in customer services. Flowing Distribution in the Mailing Sector