AI Issue 5 2017

Acquisition International - May 2017 81 Celebrating their 10th Anniversary this year, Prime Estate Agents is an independent Estate Agent in the heart of East London, boasting a prime location on Brick Lane, perfectly positioned to sell and let properties in East London and London wide. After their success in receiving the Leading Real Estate Adviser of the Year - UK award, we interviewed them to profile their unwavering commitment to ensuring 100% client satisfaction. Prime Estate Agents is an independent estate agent in the heart of East London. Our Brick lane office enjoys a prime location, ideally positioned to sell and let properties in East London and London wide. As an accredited, professional and reputable agent, our highest priority is to ensure satisfied clients at all times. Our hard work and motivation has already enabled us to relocate offices to cater for our growing clientele - and we strive to continue to excel in providing outstanding customer service and care. One of the ways we provide exceptional service to our landlords and tenants is through our dedication to ensure their satisfaction. Prime Estate Agents offer so much more than just sales and management; indeed, we act as trusted advisers and consultants with the hope of building long term relationships. We always book appointments to suit our clients, whether it means we are working well into the evening or attending viewings before office hours, if our clients are happy, we are doing our job. Our management portfolio includes hundreds of properties, some of which we have had since opening Prime Estate Agents in 2007, which is proof of our commitment to keeping our clients through the strength of our outstanding service. We are a small but perfectly formed agency - and with our personal touch and intimate local knowledge of all the areas we operate in - we strive to give a perfectly tailored service that meets the needs of our individual clientele. Leading Real Estate Adviser of the Year - UK award Prime Estate Agents are now a multi award winning company. In 2016, we were winners of Build awards Best Independent Estate Agents and Firm of the Year. This year, we are honoured to accept the Leading Real Estate Adviser of the Year – UK award. We have been working hard for many years to improve and expand our business, so being recognised in the different aspects of our services is incredible and we owe this success to our dedicated staff and loyal clients. Prime Estate Agents are proud to be independent and free from the restraints of many corporate agents which limit flexibility. It is this independence that gives us our greatest strength and flexibility in our approach to working with landlords. We pay attention to their needs – whether they are a reluctant landlord letting their own home for the first time, or a seasoned investor with a large property portfolio, we will tailor a service solution to suit their needs and with a competitive fee structure. With over 14 years’ experience, we have a unique insight into the property business. We know that our clients expect a high level of service and our goal is Company: Prime Estate Agents Name: Mr Kazi Arif Email: admin@ primeestateagents.co.uk Web: www.primeestateagents.co.uk Address: 102 Brick Lane, London, E1 6RL Phone: +44 (0)20 7375 1188 London Calling P 1105AI53 always to meet and exceed these expectations. We use award winning software to make the experience with us smooth and hassle free, whether you are a landlord or tenant. We are also currently in the process of becoming members of the Royal Institute of Chartered surveyors (RICS) and are excited to see what new opportunities this brings us. We understand that many people have an unfavourable view of estate agents and we hope to change this perception through our work ethic and personal care and attention. In an unregulated industry, we have chosen to be licensed members of ARLA, NAEA, RLA, Safe Agent, FSB, NLA, London Rental Standard, National Approved Letting Scheme and the property ombudsman. We also have Client Money Protection Insurance (CMP). The crucial role of real estate advisers Prime Estate agents is located in Brick Lane, in the heart of the British Bangladeshi community. The owner and founder of Prime Estate Agents, Mr. Kazi Arif, wanted to give something to our community, so he set up a free advice service where members of the community could come to our office or call our office. He would give them free expert advice on their property issues and concerns. There was such a huge demand for this support and advise that Mr Arif took it upon himself to do something about the lack of support and advice for those with questions and concerns, and those suffering as a direct result of the housing sector. As these people were mostly of the British Bangladeshi Community he pushed for a slot on Bangla TV appearing live every Thursday evenings 9:40pm- 10:30pm on Sky Channel 821 where members of the public can call in for free and speak with him live on air, he answers their questions, addresses their concerns and discusses all property related issues with them. Mr Arif is now a pioneer of property talk show having a reputation as a strong and reliable property specialist, with this show running for over three years and being the only one of its kind. Prime Estate Agents also share advice and property market news and updates via our YouTube Channel and through our Facebook and Twitter accounts. In terms of the role that staff play in our success, I would say that many estate agencies change their staff frequently and use competition to motivate. Prime Estate Agents are a very close team of friends; indeed, four out of eight members of staff have been with us from the very beginning. We help each other in all aspects of our job roles and are all ARLA trained. London is a multi-cultural city and here at Prime Estate Agents we are all from different backgrounds and cultures, representing the greatness of our community. London Calling