AI Issue 6 2017

Acquisition International - June 2017 29 The Secrets of a Good Client-Lawyer Relationship “Many clients have exclusively and continuously use our services for ten years or more (in the former law firm in which I started my career). We have been approached by our clients in several ways. Some clients mandate us directly, because of the reputation of our services. For example - by means of awards and publications such as AI magazine - and other have been referred to us by existing clients. “Finally, I would like to highlight that the staff are the backbone of the success of NESSELHAUF Rechtsanwälte. Our law firm employs a highly specialised back office team, who ensure that each client is satisfied. By ensuring the advanced training of our staff, we improve continuously and operates efficiently as a unit. “The staff also communicate every step of the way to the client, thus providing them with accurate information and the status of the legal case concerned. Furthermore, some of our staff are at the very least bilingual, while some are multilingual and can therefore operate on an international level.”