12 | Acquisition International, Issue 7 2024 May24055 Most Trusted Health & Social Care Staffing Agency 2024 - UK isionary Leadership Joseph Willis founded Lastminute Care & Nursing with zero funding from a small serviced office space. Through sheer determination and a steadfast commitment to quality and customer service, Mr Willis has grown the company into a multi-million-pound business. His leadership has enabled the agency to stand out and thrive, even amid significant challenges such as increased competition from lowerquality competitors, reduced social care funding, and the complexities brought about by the COVID-19 pandemic. Joseph Willis emphasises, “Ultimately, quality got us through!” A Commitment to Excellence Founded on the principles of compassion, integrity, and professionalism, Lastminute Care & Nursing has always prioritised the wellbeing of its clients and staff. The agency provides a wide array of services, including temporary and permanent staffing solutions for hospitals, nursing homes, and private clients as well as delivering complex care and support services to individuals with learning disabilities, mental health challenges, and a variety of other physical and emotional needs. Its ability to deliver highly qualified healthcare professionals on short notice has made it a vital resource in the health and social care sectors. Outstanding Client Satisfaction A recent survey of 318 clients highlights the exceptional satisfaction levels that Lastminute Care & Nursing has achieved. An impressive 98.4% of clients confirmed they are happy with the care they receive, while 96.2% confirmed they are satisfied that their overall service is of good quality. These statistics underscore the agency’s success in meeting and exceeding client expectations consistently. Global Recognition and Expanding Reach In addition to its national acclaim, Lastminute Care & Nursing received a global recognition award in 2023 for its commitment to quality in the sector. With nearly 20 locations across the UK and over 1.5 million hours of care provided to date, the company’s reach and influence continue to expand, driving quality further afield every year. Innovative Services and Community Support In addition to its core services, Lastminute Care & Nursing has launched innovative initiatives to support the community. Joseph Willis operates a free service called “Ask Joseph”, providing daily tips and advice for family members caring for loved ones with dementia. This service also includes a free email advice service for anyone needing specific guidance or assistance which can be reached by sending questions to [email protected]. This commitment to giving back is further exemplified by Aaron Duijkers, Lastminute Care & Nursing’s number-one performing and longeststanding franchise owner in Lancashire. Mr Duijkers is developing his own AskAaron service off the back of the company’s nationwide success, focusing on home care challenges and providing specialised advice in this field. This can be accessed by sending a message though to [email protected]. Looking Ahead As Lastminute Care & Nursing celebrates its second consecutive win of this prestigious award, the agency remains committed to upholding the highest standards of care and trust. Its vision for the future includes expanding its services, embracing new technologies, and continuing to set the benchmark for excellence in health and social care staffing. The recognition as the Most Trusted Health and Social Care Staffing Agency 2024 – UK is a well-deserved honour that underscores the team’s dedication to making a positive impact in the lives of those they serve. In an industry where trust and dependability are vital, Lastminute Care & Nursing stands out as a leader, consistently delivering exceptional care and staffing solutions. Its success story is a powerful reminder of the difference that dedication, innovation, and a commitment to excellence can make in the world of health and social care. Company: Lastminute Care & Nursing Contact: Joseph Willis Email: [email protected] Website: www.lastminutenursing.com In an industry where trust and reliability are paramount, Lastminute Care & Nursing has distinguished itself as a beacon of excellence. For the second consecutive year, the company has been honoured within the Business Excellence Awards 2024. This accolade is not merely a reflection of the agency’s operational success but a testament to its unwavering commitment to quality, trustworthiness, and client satisfaction. V Lastminute Care & Nursing: Setting the Standard in Health and Social Care Staffing
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