AI Issue 8 2017

120 Acquisition International - 2017 Excellence Awards Clear View Systems Ltd develop professional money exchange software for small to medium money exchange businesses. We invited Tiran Behrouz to tell us more about the firm’s flagship product and how this has helped drive the firm to the success it enjoys today. lear View Systems offers a range of products, including its flagship offering CurrencyXchanger, a reliable, robust, and affordable banking-quality software used every day by more than 300 customers in 30 countries. Tiran outlines the defining features of this innovative product and how it supports clients. “At Clear View Systems we a small Canadian software firm and we develop business applications for the Money Exchange industry. Our flagship product is CurrencyXchanger (CXR) which is a point of sale software for retailers of currency. We are a small team spread across four countries working remotely from home offices. We started with one client in 2003 and slowly grew to 350 clients in 30 countries. We have been mentioned in major business forums and news sites such as Yahoo, Forbes, Bloomberg, and Wall Street Journal. Our product won the Product of the Year in the Feb 2017 edition of Softech International Software and Cloud Services Award magazine.” One core focus for the firm is client service, and as such Clear View Systems has one of the highest customer satisfaction rating in all competing products, as Tiran is eager to highlight. “With sixty reviewed customer testimonials on Capterra’s website, we have become a recognized brand name in our industry. Customers have a lot of unique requests and useful feedback that can ultimately enhance the product. We simply listen and implement the needs of our customers by prioritizing the most common requests. When customers see that their wishes are implemented, they become loyal to the product. Ultimately, this approach is a win for everyone. Company: Clear View Systems Ltd Contact: Tiran Behrouz Address: 2012 Fullerton Ave, North Vancouver, BC V7P 3E3, Canada Phone: 0845 519 7661 Best for Currency Exchange Software C GE170030 Best for Currency Exchange Software “Fundamentally, the needs of every one of our customers are unique. We only keep a single source code for all our products. This essentially means that every requirement of every customer is imbedded in the main product code. We selectively filter what each customer can see and use. The same product may look different based on the customer and based on the edition of CXR that has been deployed. As a result, we have a highly configurable product. When we first acquire new customers, one of our expert team members works very closely with them to configure and if necessary customize our solution to fit their needs. We also help with migrating data from legacy systems into CXR ensuring a smoother migration for our customers.” Looking ahead, Tiran is keen to emphasise his firm’s focus on changing the currency exchange market for the better in his concluding comments. “Overall, our mission is become the number one solution provider for money exchange businesses worldwide. We continue to improve our product line by supporting languages and implementing regulatory compliance requirements specific to each country. We advertise our product online as well as in local business magazines and newspapers. We work with the Canadian Trade Commissioners (CTC) office in each region to identify and approach larger prospects. “With regards to future projects, our goal this year is to release CXR5, which is the next major release of our product. It will be localized in German, French, Italian, Spanish, and Swedish. There are about 100 new features in CXR5 and it will be one of our most powerful upgrades to date. With the help of our Swiss partner, Ergonomics AG, we are developing the CurrencyXchanger EE (Enterprise Edition) which will be targeted for larger customer and banks. CXR-EE will be deployed by the Swiss National Railways with over 250 stations across Switzerland. “Additionally, we will soon be offering currency rates and sanction list checks for other service providers and banks to directly tap use our servers without having to purchase our CurrencyXchanger product.” “Overall, our mission is become the number one solution provider for money exchange businesses worldwide . We continue to improve our product line by supporting languages and implementing regulatory compliance requirements specific to each country.