AI Issue 8 2017

Acquisition International - August 2017 45 A World Leader in Consumer Transaction Technologies The firm’s offerings include hospitality service partners, as Bahey goes on to explain in his own words. “NCR Authorised Service Partners are individuals and small companies who provide on-site services to NCR Hospitality customers, virtually anywhere worldwide. This extensive network of service providers can deliver a low cost, low overhead and flexible alternative to large on-site hardware support companies. All technicians have been thoroughly screened and are A+ certified or have three or more years of industry experience and are insured to carry out on-site work. “Through extensive quality control programmes, our partner technicians are prepared to quickly and efficiently solve any hardware issue using NCR’s proven and comprehensive support methodology. This guarantees that all our customers consistently receive high-quality support, at lower costs. “NCR Service Partners can provide the following services: contracted service calls; part swaps; multi-vendor support; troubleshooting assistance; site surveys; hardware installation; networking; installation/move/add/ change; preventative maintenance and meeting a next-flight-out part.” In closing, Bahey then explains to us the firm’s approach concerning corporate responsibility “Responsible corporate citizenship is in our DNA. It dates to the 1890’s, when our then directors introduced a comprehensive social welfare programme, for NCR factory workers. “Today, we take our responsibilities as a member of the global business community very seriously. We’re committed to conducting all aspects of business in an environmentally sound manner. We’re vigilant, when it comes to the safety and health of our employees. NCR also look out for the needs of our customers and the public in the communities we serve around the world. “NCR is committed to supporting the economic, cultural, social and educational well-being of communities where the company has a significant presence, by investing in innovative programmes, approaches and solutions in the civic, arts, education and health and human services areas and developing products and solutions that provide benefit to communities at large.”