64 Acquisition International - August 2017 Tusker, is the UK’s leading Car Benefit Company, helping hundreds of organisations offer a Car Benefit Scheme to their employees. As winner of the Leaders in Fleet Management Services – UK accolade, as part of AI’s 2017 Global Excellence Awards, we interviewed the firm’s Business Development Director, Alison Argall, to find out more. usker provide Car Benefit Schemes and contract hire services to organisations across the public and private sector. They work with big brands including Harrods, National Grid and Your Move, as well as 25% of NHS Trusts in England and a third of ambulance trusts. The firm’s Business Development Director, Alison Argall, shares with us the virtues of Car Benefit Schemes, as the interview kicks off. “Car Benefit Schemes give employees earning above the National Living Wage the opportunity to drive a brand-new car, complete with insurance, road tax, servicing, tyres and breakdown cover. An all-inclusive package gives a total peace of mind to the driver and their employer. “Providing savings in terms of National Insurance, as well as tax depending on the car chosen, the Car Benefit Scheme is proven to be cheaper than similar offerings at retail. It can also provide savings to the employer through National Insurance contributions and should a ULEV be chosen, this can amount to hundreds of pounds per car per year. “Contract hire customers utilise Tusker’s expertise as an outsourcing option for their company cars. This way, Tusker can take the hassle out of managing a fleet and ensure that costs are controlled with a fixed monthly amount per car, rather than varying servicing and maintenance costs.” On being selected as Leaders in Fleet Management Services – UK accolade, as part of AI’s 2017 Global Excellence Awards, Tusker is thrilled to have their efforts recognised. Alison also reveals the firm’s overall mission and how they integrate innovation into every aspect of their work. Company: Tusker Name: Alison Argall Email:
[email protected] Web: www.tuskerdirect.com Address: Building 4, Croxley Green Business Park Hatters Lane, Watford WD18 8YF UK Phone: +44 (0)333 400 8451 Set theWheels inMotion T 1708AI38 “An accolade like this is something which the team at Tusker are all very proud of. It’s recognition for all the hard work and dedication the staff at Tusker have put in over the past 12 months, from the CEO and throughout each team in the company. We’re proud to display the awards in our literature, website and reception, so that customers, partners and employees can see the progress we continue to make in the industry.” “Tusker is on a mission to make employees happy. It’s part of everything we do and is a focus for all our teams. Uniquely, our structure has been developed with the customer in mind. We have four separate teams, all dedicated to customer services at each stage of their interactions with us, in addition to marketing and sales support functions for organisations, once they have implemented our scheme. “Our teams are provided with continuous personal training and development, through an online academy portal which ensures knowledge and skills sets are maximised for the roles, that the staff here undertake. It’s part of a commitment to ensuring that the firm evolves with the customer in mind, as we grow. We have a five star Trustpilot rating and a 97% customer satisfaction level, so we feel we’re doing well, though there is always room for improvement! Alison then provides us with a compelling overview of the wider industry, when it comes to Car Benefit Schemes. She also reveals what techniques the firm uses to stay ahead of any emerging developments. “2017 saw a huge change for Car Benefit Schemes, or so the mainstream media would have you believe. HM Revenue & Customs (HMRC) decided to implement some changes to the way in which tax is applied to salary sacrifice schemes. This didn’t have the massive impact on cars, which was seen by some other salary sacrifice products, as cars have always attracted Benefit In Kind and continue to do so. The changes which were imposed have had a minimal impact on the car schemes, as the major benefits of the schemes remain and the changes in cost have been negligible. “Tusker are a data driven organisation and as such, we pride ourselves on the ability to predict trends and adapt accordingly. Our data analysis ensures “Our commitment to customer services sets us apart in what we do. It’s our desire tomake people happy which truly drives each member of the Tusker family, and which shines through in our interactions with our customers.”