AI Issue 8 2017

Acquisition International - August 2017 65 Set the Wheels in Motion that Tusker can accurately predict the near future and ensure we remain relevant and effective for the customers. We’re also good listeners. We have an experienced account management team, who work collaboratively with customers and actively listen to their concerns, suggestions and requirements to ensure we make the most of our capabilities for their benefit.” In closing, Alison reveals the firm’s internal culture and its future. “Tusker are a forward-thinking organisation and as such, we pride ourselves on our abilities to promote and develop the firm’s teams from within. This is in part due to the commitment of management to implement and promote the use of the academy, which is an online training portal. This unique system is available 24 hours a day to all staff and provides individuals with opportunities to improve their knowledge and skills, within working hours and at home. Recognition is afforded to those who utilise the system and maximise the opportunities to improve themselves. “For the past year, our teams have been hard at work developing a completely new set of processes, systems and tools to future-proof the organisation, from a technology perspective. Tusker’s new adaptable systems will be cutting-edge technology, giving us the most innovative and effective website as well as driver portals to maximise the simplicity of the site, for the benefit of our customers.”