creating predictive intelligence and integrating it with enterprise systems is just one part of the success equation. The other, and undoubtedly more crucial part, pertains to successfully managing the change and ensuring that the AI-driven, risk-aware operation is the new normal. To this end, VOZIQ’s AI Center of Excellence (ACE), which consists of experienced AI specialists, works as an extension of the client teams to ensure smooth implementation, and helps the client drive cultural change necessary for lasting impact. Conversation about AI is dominating the business space, and it’s easy to see why. AI can be an incredibly powerful tool to understand customer needs and meet those needs proactively. What’s more, its applications are theoretically endless. However, according to Gartner, “almost 52% of all AI projects fail to make the switch from lab to production.” This is one of the areas in which the company excels, deploying AI as quickly as within just 90 days. “Our no-cost AI growth strategy bootcamp offers everything a business champion needs to sprinttest the transformative power of AI for their goals, using their own data ” From concept to implementation, the process is straightforward, as VOZIQ interacts with client teams, assesses their current data sources and retention strategy, and creates a custom roadmap tailored to the company’s goals and business needs. The end-to-end AI solution which works to achieve these steps aims to create actionable intelligence, reduce customer churn, and help businesses understand the key risk factors contributing to it. The crucial result is improved customer lifetime value, which is the “north star metric” upon which VOZIQ’s approach hinges. Its AI Center of Excellence (ACE) consulting assures that teams are informed along the way and remain an active part of the process. “Our customers appreciate how we become an extension of their teams and make it super easy to adopt AI to their business cases. The unique combination of AI software along with ACE consulting services has proven to be to be a game changer for our customers, who have achieved tens of millions in customer lifetime value increase with the help of VOZIQ AI. ” The company’s new and unique no-cost, AI-driven growth bootcamp is an extension of the mentorship it provides and offers a smooth, pressure- free onboarding process for potential clients. In the company’s words, it provides subscription businesses a “guided, proof of value exercise on their real data.” The bootcamp provides customers a demonstration of the value VOZIQ’s AI solutions can add to their Accelerating Subscription Business Growth With AI business. This uses their own data as opposed to simulating a fictional use case, making it real and achievable. In the words of Co-Founder and Chief Data Scientist Dr. Vasudeva Akula, “the bootcamp offers everything a business champion needs – a scalable, production-ready platform, business applications, finetuned predictive models, experienced consulting team – to sprint-test the transformational power of AI for their goals.” The program is free from both monetary cost and obligation, and quickly became a popular method of AI deployment among their clients. VOZIQ AI has transformed many businesses and delivered over $750 Million in combined customer lifetime value increase so far. The team is particularly proud of its work for Brinks Home, a top-3 home security provider in the US with over 800,000 subscribers. Thanks to VOZIQ’s predictive customer retention solution, Brinks Home, in collaboration with the ACE team, used its newfound risk awareness to drive a largescale proactive retention campaigns, resulting in 50,000 proactive contract renewals per year and a $100 million increase in customer lifetime value. Sava Tsvetkov from Brinks Home, who’s their SVP Finance & Strategy, lauds VOZIQ’s work, stating, “VOZIQ AI exemplifies how data-driven decisions can lead to better outcomes. Their AI platform’s ability to forecast at a granular level has significantly helped us scale our proactive retention program to generate over $10 million NPV per year, which is pretty massive in enterprise value.” As more businesses consider how AI can work for them and adoption rates increase, some perform better than others at operationalizing AI-driven insights. Research suggests that AI-driven predictions aren’t sufficient to empower meaningful change to businesses and that mastering operationalization of AI is key to this. The company’s platform is far ahead of the game on this front, loading its product with pre-built predictions, highly re-trainable to meet bespoke business needs and hone its focus on specific subscriber behaviors. The near future is an exciting time for VOZIQ AI, as it plans to expand from its sole focus on customer retention to subscription business growth. In Dr. Akula’s words, this means, “helping subscription businesses with additional use cases like pricing optimization, sales lead scoring, and improving Net Promoter Score through AI-powered insights.” Suresh Akula, Co-Founder and CTO highlighted how their technology roadmap is about to make their proven solution even stronger over time. Suresh goes on to say, “we are actively exploring 3rd party data enrichment partnerships to plug the data gaps, create high-resolution customer intelligence, and enhance actionability.” The company intends to create a robust AI solution which is tailorable and scalable to any subscription business to help them understand their customers better and drive growth using the advances in AI technology. Upcoming projects include redesign of their APIs to make it easier to integrate into their clients existing customer contact channels beyond their contact center. These include integrations with email marketing, field service, website, mobile app and other customer interaction channels requested by their clients to scale their success. The company is also excited to integrate AI further into customer interactions, automate business processes, and provide real-time insights to enhance customer service and improve subscription growth metrics. For over 10 years, VOZIQ AI has been helping leading subscription brands use AI to drive growth and achieve substantial business transformation. It’s a pioneer in the industry, and a truly visionary company which provides its customers constant innovation, adding tremendous value to their operations and stakeholders. As it expands the markets it services in more exciting ways, and charts new territory, it is set to be recognized more year-by-year for the inspired, forwardthinking company it is. Company: VOZIQ AI Web Address: www.voziq.ai
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