12 | Acquisition International, Issue 9 2024 Tactical Rehabilitation: Honour and Heart Tactical Rehabilitation is a full-service durable medical equipment company based in Vero Beach, Florida. On a mission to serve those who serve their country, Tactical Rehabilitation provides the highest quality products and services to active-duty service members, veterans, and their families. Here, we speak with Kevin MacRitchie, President and CEO of Tactical Rehabilitation, as the company celebrates its win in the 2024 Global Excellence Awards. Contact: Kevin MacRitchie Company: Tactical Rehabilitation Inc. Web Address: https://tacticalrehabdme.com/ Tactical Rehabilitation was founded in 2014 by David Marr, following an illustrious career in the DME market in sales and management. After helping numerous companies achieve excellence, David found his niche in military providers. Believing that this industry was underserved, David launched Tactical Rehabilitation to make a positive impact and provide high quality patient care. At its heart, Tactical Rehabilitation is driven by a desire to serve its community of veterans and active-duty service members. This commitment has been emulated in CEO Kevin MacRitchie’s leadership strategy, which demonstrates a people-first approach that upholds the client’s needs above all else. “Our core foundation thrives on each of our team members having a heart for serving others, as it is an honour to be a part of our patients’ healing process and physical readiness,” Kevin tells us. “We stand out as a result of our focused commitment to our nation’s heroes, and because of our concentrated focus on partnering with suppliers and providers to ensure the best possible course of treatment for each patient.” The company offers its patients an allencompassing service that speaks to its passion for serving others. Tactical Rehabilitation does everything it can to efficiently take care of each patient without burdening them with items the company can easily address itself. This includes insurance coordination, obtaining support documents from the provider, and minimizing the task load on the patient when they walk into the office. With a simple, proven process, Tactial Rehabilitation promises to ease the treatment journey for its patients. First, the patient’s doctor will provide a prescription, and Tactical Rehabilitation’s care specialist will contact the patient to schedule an appointment. The patient will visit the office, taken care of by a board certified orthopaedic professional. After the assessment, Tactical Rehabilitation will fill the order and its special care process ensures transparent communication with the patient to notify them of product delivery. Tactial Rehabilitation offers full support and advice during the process, on hand to answer any potential questions the patient may have. “Tactical Rehabilitation offers solutions from the top manufacturers in durable medical equipment, including Sole Supports Orthotics, DJO and Aspen Bracing, TENS, and more,” Kevin informs us. “We partner with the best companies in healthcare solution providers to ensure high quality products for our patients so they may heal and return to “Service Ready” status as quickly as possible.” In its mission to deliver the highest level of customer care, Tactical Rehabilitation has recently transformed to an Employee-Owned business. This strategy creates additional benefits to its team members as co-owners and increases their already steadfast dedication to serving each and every patient with honour. “Our team is comprised of veterans, retirees, military dependents, and civilians,” says Kevin. “Our mission doesn’t stop with our patients; it also extends to our team and our partners. We take extreme pride in supporting our service members and their families, both in uniform and in their post-service civilian life.” The company also strives to maintain a frontrunning position in the industry by keeping an innovative edge with its partners. It does this by bringing the latest in medical technology and using 3D modelling, which speeds up access to custom products for highly concentrated forces, enabling remote units to have the same access and quick custom solutions when deployed. It is evident that Tactical Rehabilitation is committed to delivering excellent services that honour veterans, active-duty service members, and their families. The company is continually seeking innovation and takes pride in its operations. The Global Excellence Awards are held to highlights and celebrate innovative companies who are driving change and achieving excellence within their industries. We at Acquisition International are delighted to recognise Tactical Rehabilitation as the Best Durable Medical Equipment Supplier 2024 – Florida, for the company’s unwavering passion for providing only the highest quality durable medical equipment products and services to its deserving customers. We look forward to witnessing the prosperous future of Tactical Rehabilitation, as the company continues to facilitate change within its community.
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