May 2025, Acquisition International | 7 Redefining Medical Record Reviews with AI for Legal and Insurance igitalOwl started as a solution to a problem faced by its CEO, former personal injury lawyer Yuval Man. Recognizing inefficiencies in how both insurance and legal professionals manage medical records, Yuval and his brother, Amit Man, DigitalOwl’s CTObegan working out a way to eradicate the inefficiencies associated with manually reviewing the medical records submitted as part of the personal injury claims process. Their answer was a system capable of analysing unstructured medical data to an impeccable level, including extracting meaningful data points and offering comprehensive summaries. Today, DigitalOwl empowers both insurance and legal professionals by allowing them to view, manage, and engage with intricate medical data in a way that was previously thought impossible – all at a fraction of the usual time and cost. It achieves this feat by leveraging workflows and using AI to create actionable insights from the results. Delivering these cutting-edge, AI-driven, medical record summary solutions, DigitalOwl is a company built on the cornerstones of security, transparency, and innovation – traits reflected in everything from its company culture to its proprietary AI technology. These core values are on display from a client’s first interaction with the team, with Yuval and co. working closely alongside them to answer any questions they may have and showcase the reliability of this game-changing platform. Once the solution is up and running, clients begin to experience its benefits immediately. The tailored nature of the solution means it is much more effective than other generic, open-source models, leading to better results. A spokesperson for the company explained: “Unlike open-source tools, our proprietary platform is designed to identify clinically relevant details and prioritize what underwriters, claims professionals, and attorneys care most about. For example, it can flag subtle symptoms of peripheral vascular disease that might otherwise get buried in the text, such as weak pulses or pain while walking.” What makes DigitalOwl even more impressive is that it goes beyond simply reporting these symptoms, instead, it clearly highlights their significance and demonstrates exactly how they may impact risk assessments. It can also track the level of effectiveness a treatment boasts, highlighting whether a condition such as heart failure is stable, worsening, or improving over a set period. Such insights offer both insurance and legal professionals the clarity they require to act with confidence. Most recently, this was seen in the company’s work with Legal & General America, with one of the firm’s C-Suite, Zach Pugh, searching for a way to both streamline his medical record review processes and improve the accuracy of his underwriting team. Using DigitalOwl, the insurer reduced post-audit issue effort by 60% and significantly cut medical record review times. One 370-page APS, for example, was analyzed in just five minutes, and about one-third of all cases required no additional review. Another distinguishing point of DigitalOwl is the rapidly advancing nature of the platform, with its constant updates reflecting customers’ ever-changing needs. Their new Case Notes product is one particularly fitting example of this. Powered by cutting-edge AI agents, the product boosts both the usability and efficiency rates of the platform. “The AI agents powering Case Notes operate in strict guardrails, ensuring they focus solely on the most relevant information for each case. This targeted approach prevents the system from pursuing irrelevant data or introducing bias and compliance issues, maintaining full compliance throughout. ” Excitingly, an enhanced version of Case Notes for claims professionals and attorneys has been in the works for some time, and has recently launched alongside a new, in-depth Chat feature. As for the latter, a spokesperson told us: “This innovative tool allows attorneys, underwriters, and claims professionals alike to pose complex, reasoningbased questions and receive tailored, context-rich responses. This feature also comprehensively understands inquiries, applies logic, and provides detailed responses that incorporate all relevant information in the user’s desired format.” In a landscape crowded with generic AI tools, DigitalOwl stands apart with proprietary technology purpose-built for medical record reviews and trained by an in-house team of industry experts to meet the needs of each line of business it supports. Helping professionals hit a higher standard of work and focus on what matters, the esteemed company has some exciting plans in the pipeline, further underpinning its commitment to innovation and excellence in this environment. Email: [email protected] Company: DigitalOwl Web Address: https://www.digitalowl.com/ Taking a bold yet responsible step into the future of AI in legal and insurance environments, DigitalOwl offers a leading, AI-driven platform empowering user to harness the full potential of medical data. By transforming complex medical data into structured medical record summaries, chronologies, and insights, the company demonstrably enhances decision-making processes, a feat that has earned its team the title of excellence in AI for Best Healthcare Data & Analytics Innovators 2025. D
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