© Copyright Acquisition International 2025 - All Rights Reserved.

Article Image - The Surprising Secret to Improving Employee Engagement
Posted 20th March 2019

The Surprising Secret to Improving Employee Engagement

Eighteen years ago, the Gallup corporation did some research on a hot “new” topic - employee engagement - and reported some distressing numbers.

Mouse Scroll AnimationScroll to keep reading

Let us help promote your business to a wider following.

The Surprising Secret to Improving Employee Engagement
employee engagement

The Surprising Secret to Improving Employee Engagement

Eighteen years ago, the Gallup corporation did some research on a hot “new” topic – employee engagement – and reported some distressing numbers.

According to their surveys, only 30% of the workforce was considered “highly engaged.” We all know what highly-engaged employees looks like – they are focused, energetic, and they give their full commitment and “discretionary effort” to the job. They do good work, and they go the extra mile. It feels good to be working alongside people like that.

Yet less than one-third of our employees fall into that category. Obviously, that caught our collective attention, because over the last 18 years we have suffered through thousands of employee engagement surveys and created untold number of internal task forces responsible for increasing engagement. In 2012, Josh Bersin and his colleagues at Deloitte estimated that the annual spend on employee engagement was nearing $1 billion, on its way to a projected $1.5 billion annually.

But here’s the really shocking part: after 18 years and literally billions spent trying to improve engagement, we have only managed to move the needle by four percentage points (34% highly engaged in 2018). That return doesn’t quite feel worth the investment. In fact, at the current rate, it will take more than 300 years to reach 100% engagement.

So, why are we spinning our wheels? That was the question Maddie Grant and I attempted to answer in our latest book, The Non-Obvious Guide to Employee Engagement. Based on our research and experience with clients, we came to the realization that we’re not making progress because we have been trying to solve the WRONG problem all this time. We have been assuming that engagement is rooted in happiness and job satisfaction, thus our surveys and action plans focus on improving happiness, and we hope engagement will follow. The truth is engagement and happiness are two different things, and, perhaps more importantly – they aren’t even that related.

Engagement is fundamentally a function of success, not happiness. When you create an environment where everyone can be successful, then you will have very high employee engagement. Happiness and satisfaction may go along with that, but not always. Think about it: truly engaged employees are bound to get unhappy sometimes, but they tend to use their dissatisfaction to figure out ways to do the work better, so even temporary dissatisfaction can turn out to be a good thing.

But when you start interfering with employee success, you will also start to lose engagement. When your employees can’t get the resources they need to be successful, or key people in other departments are simply horrible at collaborating, or red tape gets in the way of serving the member or customer, then they feel like they are spinning their wheels and engagement drops. They stop giving that extra effort, and they are more likely to start looking for a new job.

This begs the (billion-dollar) question, of course, as to why all those engagement surveys we’ve been doing haven’t helped us to become more successful. After all, we ask important questions about people like and don’t like: Are you getting enough feedback from your manager? Do you approve of how senior leadership communicates? Shouldn’t those answers help us fix problems and increase success?

Unfortunately, they don’t, and here’s why: those surveys home in on whether people like or dislike their experience, but they fail to shed light on the underlying patterns that are generating the dissatisfaction in the first place – patterns that lie deep inside your workplace culture. Those culture patterns are the missing link here, and until you can find and fix the culture patterns that are interfering with success, engagement will not improve.

“When you create an environment where everyone can be successful, then you will have very high employee engagement.”

The good news is, once you spot the culture patterns, you can then start to fix them, and engagement will return. One company focused specifically on their communication processes since they wanted to make more people aware of work other teams were doing so they could tap into that expertise. Some were resistant to attending yet another meeting or sharing information on yet another internal portal, but once they could see how it would help them solve problems and serve clients more quickly and effectively, they were on board.

It doesn’t stop there. Once you solve one culture pattern, it’s time to move onto the next one. If you can clearly pinpoint the pattern, then you will be able to find some internal processes, structures, or technologies that you could change or introduce that will fix the pattern and make people more successful. If you can keep doing this on an ongoing basis, then we expect you will see your employee engagement scores consistently rising and your retention rate moving to a healthier level. The sooner you abandon your attempts to make your people happy and focus instead on making them successful, the sooner you’ll be able to start unlocking the potential of a fully engaged workforce.

Categories: Leadership, Strategy


You Might Also Like
Read Full PostRead - Eye Icon
Transcosmos Acquires 100% Ownership of Social Gear, a Social Media Operational Support Company
M&A
20/05/2016Transcosmos Acquires 100% Ownership of Social Gear, a Social Media Operational Support Company

transcosmos inc. has made additional investment in SOCIAL GEAR PTE LTD (Headquarters: Singapore; CEO: Shunsuke Sato; hereafter, Social Gear), a company which provides social media operational support, and acquired 100% ownership of the company.

Read Full PostRead - Eye Icon
How to Maximise Business Opportunities with AI and Automation
Innovation
24/05/2023How to Maximise Business Opportunities with AI and Automation

Whether it be for operational heavy lifting or data management and analysis, AI and automation tools have the power to transform UK businesses.

Read Full PostRead - Eye Icon
Fourth Annual Major Purchase Consumer Study Provides Insights Across 13 Categories
Finance
14/09/2015Fourth Annual Major Purchase Consumer Study Provides Insights Across 13 Categories

Even with the increasing influence of digital technology on retail habits, the in-store experience is important in all major purchase decisions, with an overwhelming majority of shoppers buying in person.

Read Full PostRead - Eye Icon
Ardian Acquisition of Exclusive Sythesis & Maleic Anhydride Intermediates
Finance
31/07/2015Ardian Acquisition of Exclusive Sythesis & Maleic Anhydride Intermediates

Ardian Acquisition of Exclusive Sythesis & Maleic Anhydride Intermediates

Read Full PostRead - Eye Icon
Brexit – The Tax Aspects
Finance
03/06/2016Brexit – The Tax Aspects

Britain leaving the European Union (commonly coined “The Brexit”) has sparked a lively nationwide debate. Opinion polls are split, and even the President of the USA has waded into the muddied waters to give the ‘stay’ campaign some more weight.

Read Full PostRead - Eye Icon
Applied Software Acquires Tekni
M&A
22/02/2016Applied Software Acquires Tekni

Applied Software®, a systems integrator to the AEC, Construction and Manufacturing industries, announced today the acquisition of Tekni, a reseller of Autodesk software for the manufacturing marketplace headquartered in Chesterfield, Missouri.

Read Full PostRead - Eye Icon
How to Effectively Scale Your Business With Guest Blogging
News
04/02/2022How to Effectively Scale Your Business With Guest Blogging

Capturing your audience’s attention in this volatile and competitive market isn’t easy. People are constantly bombarded with online content, and to stand out, your content marketing strategy needs to be on point. A blog is a great way to get customers to p

Read Full PostRead - Eye Icon
ACI Media Group Buys Minority Stake in MyDistrict.net
M&A
02/07/2015ACI Media Group Buys Minority Stake in MyDistrict.net

ACI Media Group Buys Minority Stake in MyDistrict.net

Read Full PostRead - Eye Icon
Alexion’s Acquisition of Synageva
M&A
28/05/2015Alexion’s Acquisition of Synageva

Alexion's Acquisition of Synageva



Our Trusted Brands

Acquisition International is a flagship brand of AI Global Media. AI Global Media is a B2B enterprise and are committed to creating engaging content allowing businesses to market their services to a larger global audience. We have 14 unique brands, each of which serves a specific industry or region. Each brand covers the latest news in its sector and publishes a digital magazine and newsletter which is read by a global audience.

Arrow