Innovation

The clean freaks were right. There is something to be said for disinfecting the office every day — and the benefits have never been clearer. As businesses reopen, most are working to reassure customers that their offices are clean and safe. To do so, they're

Corporate travel is something that businesses may have to undertake several times a week, month, or year, depending on the size and internationality of its work. When travelling that much, finding the perfect platform for hotel booking is absolutely imperative

The Amazon Business Exchange (ABX) conference is set to return after its debut in London last year, and will take place on the 6th and 7th of October as a virtual event.

Can Artificial Intelligence (AI) really deflect calls away from the contact centre? This is the question many local government organisations are asking as they strive to serve the community at reduced cost.

Data has ushered in a new digital era for businesses, society and individuals – one that’s revolutionizing customer and employee experiences, creating more dynamic, responsive, and personalised business models, and even sparking entirely new industries.

The huge increase in expenditure on products and services from innovative technology sectors during the Coronavirus crisis could rise dramatically as restrictions lift and societies and economies begin to return to some form of normality. This is because busin

With more businesses turning to technology to deliver virtual, AI or online recruitment processes, global talent acquisition and management firm, Alexander Mann Solutions, has urged employers to ensure technology is developed with diversity and inclusion in mi

While it is typically assumed that new apps are best positioned by entering a dominant platform, new research from the UCL School of Management and the University of Toronto at Scarborough reveals that these spaces are often overcrowded and do not offer apps t

Some of the most innovative AI tools such as chatbots can revolutionise your contact centre, but where do you start? Stay focused, educate agents and make technology the strategic enabler.