© Copyright Acquisition International 2025 - All Rights Reserved.

Article Image - Tech Trends for Charities in 2023
Posted 10th May 2023

Tech Trends for Charities in 2023

The charity sector is bouncing back from three years of disruption – and technology is at the heart of the recovery.

Mouse Scroll AnimationScroll to keep reading

Let us help promote your business to a wider following.

Tech Trends for Charities in 2023
Charity Tech

The charity sector is bouncing back from three years of disruption – and technology is at the heart of the recovery.

The COVID-19 pandemic followed by the cost-of-living crisis saw charities experience a reduction in funding and a simultaneous high service demand. All this, coupled with food shortages, an energy cost crisis, and UK inflation at a 40-year high means charities find themselves under increasing pressure to deliver essential support.

Yet charities are maximising technology to evolve and meet demand in post-pandemic times. From Blockchain to Artificial Intelligence, the charity sector is firmly placed at the tech forefront. Microsoft partner, Pragmatiq are amongst the leaders creating bespoke solutions for charities and businesses to greatly improve backend operations. Their research can now reveal the main charity tech trends we are likely to see in 2023.

 

Artificial Intelligence

Automation has become a vital and cost-effective tool for charities. AI assists charities and non-profit organisations by automating administrative tasks. Using digital assistants and chatbots helps charities address a higher rate of basic online questions and allow for complex queries to be escalated to human workers. It also provides users with 24/7 support and increases staff productivity while AI deals with standard enquiries. The integration of cloud-based IT services also makes it cheaper for charities to adopt AI-based automation.

 

Blockchain

Blockchain is increasingly prevalent in the charity sector in 2023. It offers full transparency, so donors can monitor how donations are used and track how money is spent. The platform helps build trust between charities/non-profit organisations and donors. In turn, donors are more likely to spend money when they can visibly see where it is being invested. Alice is an example of a digital platform that uses Blockchain to facilitate the charity sector.

 

Focus on websites

Around 82% of charities placed digital at the top of their agenda following the pandemic, and more than 50% offered new online services during 2022. As a result, many charities view website improvements as central to their future success so they can support users through times of need.

 

Cybersecurity

The seismic shift towards digital technology means charities must make cybersecurity a key priority. Yet only 19% of UK charities have a formal cybersecurity strategy, and only 26% have carried out a cyber risk assessment. With their finances and resources already stretched, an increasing number of charities are outsourcing to a cybersecurity provider to protect their systems and prevent cyber criminals from stealing sensitive data.

 

Digital Learning

Improving employees’ digital capacity through upskilling is providing the charity sector with a solid tech foundation for 2023 and beyond. Many charities combine in-house training with external digital support to develop an action plan for the delivery of customer portals, digital assistants and more.

 

Tech solutions for the charity sector

Investment in technology and the latest IT systems is powering charities and non-profit organisations in 2023. Research from CAF’s Charity Landscape Report shows that 80% of all charity leaders whose organisation have an income of over £5 million have invested in IT, new technology & online solutions. These investments are not just for the bigger charities, 64% of charities with an income of under £1 million have done the same.

 

Case studies

Brighton Therapy Centre is a prime example of the positive difference that investment in IT can make to a charity or non-profit organisation. BTC provide counselling and therapy for those needing mental health and wellbeing support. The centre managed information manually across multiple spreadsheets which meant:

  • Poor visibility and access to information for employees.
  • Lack of automation.
  • Difficulties around completing day-to-day processes.
  • Time inefficiencies with manual communication, and more.

BTC enlisted Pragmatiq, who specialise in bespoke CRM solutions for non-profits and charities, to implement a scalable Custom Business Solution involving Microsoft Dynamics 365 & Microsoft Power Platform to improve visibility, optimise communications, and enhance productivity and efficiency across the organisation to support future growth.

Categories: News, Strategy


You Might Also Like
Read Full PostRead - Eye Icon
The History and Basics of Cost Segregation (Cost Seg)
Finance
22/02/2023The History and Basics of Cost Segregation (Cost Seg)

Cost segregation has a long and varied history, with its roots stretching back to the late-1800s. The concept was initially used as a way to help business owners save money on their taxes by splitting assets into different categories and leveraging the varying

Read Full PostRead - Eye Icon
6 Common Frauds Facing Merchants When Transacting Internationally
News
20/11/20236 Common Frauds Facing Merchants When Transacting Internationally

Image Source: Pexels As ecommerce expands its reach globally, so too do the risks of encountering different forms of fraud. Because of this, understanding their nature and developing preventive measures are integral pillars for ensuring both your business&#821

Read Full PostRead - Eye Icon
Ambient Advertising, Yard Signs, and More: Why Real-World Marketing Still Matters
News
11/04/2022Ambient Advertising, Yard Signs, and More: Why Real-World Marketing Still Matters

Marketing is essential for every business, but with the popularity of ecommerce, digital marketing has been receiving all the attention. However, we still live in a physical world where people walk into businesses and pass by physical locations. Therefore, eve

Read Full PostRead - Eye Icon
Deloitte Announces Revenues of US$35.2 billion
Finance
22/09/2015Deloitte Announces Revenues of US$35.2 billion

Deloitte member firms today reported aggregate revenues of $35.2 billion for the fiscal year ended 31st May 2015

Read Full PostRead - Eye Icon
How to Avoid the Top 5 Reasons for ERP Failure
News
06/12/2021How to Avoid the Top 5 Reasons for ERP Failure

Growth for any company is always a healthy sign. As your business grows, the process to centralize all systems, procedures, and communications between departments becomes increasingly complex. This might negatively impact your operations and cause a major fina

Read Full PostRead - Eye Icon
Committed to Care
Legal
23/07/2019Committed to Care

Templars Law is a full service law firm with extensive knowledge regarding how to handle the legal needs of clients in Nigeria’s peculiar business environment.

Read Full PostRead - Eye Icon
Unlocking Seamless Communication: Mastering SharePoint Calendar for Large Enterprises
News
18/09/2023Unlocking Seamless Communication: Mastering SharePoint Calendar for Large Enterprises

In today’s hyper-connected corporate world, having robust, adaptable, and user-friendly tools is non-negotiable. SharePoint Calendar is one such indispensable tool, stemming from Microsoft’s SharePoint—a platform that has been redef

Read Full PostRead - Eye Icon
The Isle of Man’s Ever-Growing Economy
Finance
23/11/2015The Isle of Man’s Ever-Growing Economy

In contrast to almost all other jurisdictions in the world, the Isle of Man has entered its 4th decade of continuous economic growth. This performance has prompted Acquisition International to look closely at this small International Business Centre.

Read Full PostRead - Eye Icon
Iwoca Series-B led by by Acton Capital Partners
Finance
04/08/2015Iwoca Series-B led by by Acton Capital Partners

Iwoca Series-B led by by Acton Capital Partners



Our Trusted Brands

Acquisition International is a flagship brand of AI Global Media. AI Global Media is a B2B enterprise and are committed to creating engaging content allowing businesses to market their services to a larger global audience. We have 14 unique brands, each of which serves a specific industry or region. Each brand covers the latest news in its sector and publishes a digital magazine and newsletter which is read by a global audience.

Arrow