© Copyright Acquisition International 2025 - All Rights Reserved.

Article Image - The Top 5 Business Telecoms Trends for 2020
Posted 14th May 2020

The Top 5 Business Telecoms Trends for 2020

As with a number of business technologies, the 2010s saw huge advancements in telecommunications. Whilst VoIP (Voice over Internet Protocol) telephony had been around long before this decade, this is when it really took off as a viable, modern and future-proof solution for businesses around the world. A lot of businesses saw it as an […]

Mouse Scroll AnimationScroll to keep reading

Let us help promote your business to a wider following.

The Top 5 Business Telecoms Trends for 2020

As with a number of business technologies, the 2010s saw huge advancements in telecommunications. Whilst VoIP (Voice over Internet Protocol) telephony had been around long before this decade, this is when it really took off as a viable, modern and future-proof solution for businesses around the world.

A lot of businesses saw it as an opportunity to realise savings from new internet connections or to move their voice services to new providers; but many didn’t really look at the benefits beyond that.

High-quality internet became far more accessible in the 2010s; leased line internet services became more affordable, with many being able to benefit from 100 Mbps and upwards connections; all for the same price of previous 10 Mbps services. The internet evolved into an essential tool for any business with the shift towards cloud-based services.

As the decade progressed and we got to grips with flexible working (an option afforded to us by this move to cloud services), consumers benefitted from better internet services. The fibre broadband rollout gained pace, and now an estimated 96% of the UK can access internet speeds in excess of 24 Mbps download. It’s an added bonus for avid streamers, from Netflix binges to the festive football fixtures available on Amazon Prime.

What will telephony and telecommunications look like in the 2020s?

Now that we’ve taken a quick whistle-stop tour of the advancements in telephony in the 2010s, let’s look ahead. With the changing way we’re using the internet to consume more services, both personally and professionally, this decade is really exciting.

Hosted telephony is becoming the norm

In a business context, the shift to the cloud continues at an incredible pace. Many businesses, having completed their migration, are now adopting a cloud-first approach, utilising services like Office 365, Dynamics 365 and hosted voice services – all of which need great telecommunications infrastructure.

This is particularly important as businesses are changing how they want to consume their voice services. Typically, organisations are looking to remove the need for physical equipment (in the form of a PBX system – the key aim is to move to a softphone-only environment) and benefit from the advantages a hosted voice platform provides, namely:

  • Disaster recovery capabilities – traditionally, this was only afforded to organisations with a lot of money to spend
  • Flexibility – giving staff the ability to work from any location whilst still being part of the corporate system
  • Preparing for the ISDN switch-off – read more about this further down
  • Cost-savings – these can easily be achieved through consolidation; reduced call spend and typically a low capital expenditure when implementing a new system

Kick-started by the ISDN switch-off, thousands of UK businesses are replacing legacy phone systems – some of which are older than this millennium! Additionally, the rate of change in the hosted voice market continued to increase last year with the announcement from Microsoft about full voice services coming to its Teams platform, provided to organisations via Office 365.

Microsoft shakes up the hosted voice market with Microsoft 365 Business Voice

Reflecting on my successes in the past year, working with Microsoft to map out what we need from Microsoft 365 Business Voice here in the UK really was a professional highlight. Utilising the technology and watching some of the Microsoft Ignite sessions, the solution could revolutionise how we approach voice services here in the UK.

If you add to this the perfect storm of the death of ISDN in 2025 and many users already utilising Office 365, the next decade could see Teams providing an entry to hosted voice services to the many at just a small additional cost on top of their existing O365 subscriptions.

One exciting innovation is the exploration of integrating artificial intelligence (AI) into voice services, particularly in the call centre space. This is likely to play a huge part during the next decade, providing efficiencies to call flow and improving customer service. Imagine being presented with all the information required by your device without having to type?

The ISDN switch-off – act now before it’s too late

As you’ll likely know by now, analogue and ISDN voice services will be coming to their inevitable end in 2025, with Openreach making the announcement a few years ago. This will see the way in which we all consume our voice services change. It also means those business clinging on to the ageing traditional systems because “they don’t cost anything to run” will find that they need to upgrade or risk losing their voice services entirely.

Consumers will also be boosted again in the coming decade. Many will still require the copper cable, but this will be more for the provision of the broadband, not voice services. As networks are upgraded, Openreach has now adopted a fibre-first approach. In short, any new buildings or upgrades that it carries out will see superfast fibre FTTP (fibre to the premise) deployed instead of the FTTC (fibre to the cabinet) technology of the last decade. This will provide speeds of up to 1Gbps. Just imagine the streaming on that… 8K anyone?

Providers are upping their game

The introduction of Microsoft 365 Business Voice means providers need to adapt in order to keep up with the times and offer robust services. We’re already seeing this with Gamma’s introduction of its mobile convergence offering (Gamma Connect), giving you phone system functionality on your mobile phone without the need for a softphone. This technology is great for any business who has a very mobile workforce.

5G will give us endless mobile possibilities

The last area to touch on is the introduction of 5G. This is great news not only for consumers, but for businesses invested in mobile voice services. When on the go and not hooked up to WiFi, this means your mobile workforce will still be available and able to use voice services. There are also interesting implications for the IoT (Internet of Things) and AI.

A final word

So, over the next decade we can expect businesses to move to IP telephony in their droves as they jump ship from ISDN before the costs become unmanageable and, in turn, reap a host of additional benefits. The Microsoft Teams telephony solution will give the market a much-needed shake-up and provides an entry-point into hosted voice for small to medium businesses.

Content provided by TSG, a managed IT support company in London, offering expertise across a range of areas including Office 365, Dynamics 365, document management and business intelligence.

Categories: Innovation


You Might Also Like
Read Full PostRead - Eye Icon
European Headquarters On The Way Out of London?
Finance
29/05/2018European Headquarters On The Way Out of London?

Along with Brexit causing a mountain of problems for every business in the UK, the much larger and market defining corporations are not exempt from the potential changes being made, this has seen many industry giants head out the Brexit door to mainland Europe

Read Full PostRead - Eye Icon
An Asset to the Industry
Finance
13/10/2017An Asset to the Industry

An Asset to the Industry

Read Full PostRead - Eye Icon
The Wallet of the Future
Finance
30/11/2016The Wallet of the Future

Allied Wallet is a world leader in payment processing and merchant services, enabling consumers to transact with merchants at a very low rate.

Read Full PostRead - Eye Icon
Cloud for Healthcare: Opportunities and Challenges
News
10/06/2024Cloud for Healthcare: Opportunities and Challenges

The e-Health Cloud offers many opportunities. It can improve patient care and streamline admin processes. Yet, its potential is high. But, adopting cloud computing in healthcare is full of challenges. This article explores the opportunities and the big obstacl

Read Full PostRead - Eye Icon
5 Strategies for Real Estate Agents to Thrive During the Holidays
News
19/11/20215 Strategies for Real Estate Agents to Thrive During the Holidays

The winter holidays make you think of home and the comfort of having your own place. As a real estate agent, you could say that this is the perfect time for connection and a bit of well-targeted marketing. While you may not have that many clients, specialists

Read Full PostRead - Eye Icon
Top Employee Engagement Tools for Managers: How to Keep Your Team Engaged
Leadership
26/07/2023Top Employee Engagement Tools for Managers: How to Keep Your Team Engaged

Managers bear several responsibilities, one of which is to ensure that their team remains engaged and motivated. However, keeping up with the ever-changing employee engagement needs can be challenging.

Read Full PostRead - Eye Icon
B2M Solutions CRO Gary Lee’s 2020 Predictions for Enterprise Mobility
Innovation
03/12/2019B2M Solutions CRO Gary Lee’s 2020 Predictions for Enterprise Mobility

Almost every business across the globe is using mobile devices to optimise processes, streamline workflows and increase workforce productivity. But, as 5G becomes established and digital transformation earns commonplace, what is in store for enterprise mobilit

Read Full PostRead - Eye Icon
Ones to Watch in IP 2016 – Germany
Legal
31/07/2016Ones to Watch in IP 2016 – Germany

engel patentanwaltskanzlei (ep) are a highly renowned IP law firm, who work for creative and innovative people and enterprises in order to legally protect their intellectual performance results. We spoke to Christoph K. Engel, Patent Attorney, to find out how

Read Full PostRead - Eye Icon
Shakespeare Martineau Advise on RCapital Investment’s in Summit and Hotelcare
M&A
27/08/2015Shakespeare Martineau Advise on RCapital Investment’s in Summit and Hotelcare

Shakespeare Martineau Advise on RCapital Investment's in Summit and Hotelcare



Our Trusted Brands

Acquisition International is a flagship brand of AI Global Media. AI Global Media is a B2B enterprise and are committed to creating engaging content allowing businesses to market their services to a larger global audience. We have 14 unique brands, each of which serves a specific industry or region. Each brand covers the latest news in its sector and publishes a digital magazine and newsletter which is read by a global audience.

Arrow