© Copyright Acquisition International 2025 - All Rights Reserved.

Article Image - Using Technology to Streamline Benefits Administration and Employee Engagement
Posted 9th September 2024

Using Technology to Streamline Benefits Administration and Employee Engagement

Employees often choose where they’ll work based on the benefits provided as part of an overall salary package.

Mouse Scroll AnimationScroll to keep reading

Let us help promote your business to a wider following.

Using Technology to Streamline Benefits Administration and Employee Engagement
hands typing on laptop keyboard

By Devin Partida

Employees often choose where they’ll work based on the benefits provided as part of an overall salary package. Ensuring everything runs smoothly keeps top performers happy in their roles and loyal to the company, but administrators can use some help to keep workers engaged. Modern technology provides numerous benefits to improve administering company perks.

Here are some of the technologies companies can use to streamline the process.

1. Employee Self-Service Portals

Researchers point to the reduced burden on human resources (HR) when employees can access information themselves. The time savings allows HR and leadership to become more creative and improve other processes. Self-service portals also improve worker engagement and connect them to company operations and advantages.

The benefits staff may be most interested in include determining how many vacation days they have available and scheduling time off without waiting for approval and going through additional channels. While the size of a company can decide how viable self-scheduling might be, the opportunity to navigate paid time off is crucial to growing a strong business model.

2. Automated Benefits Platforms

Finding the right balance between compliance and nagging can be tough on any management team. Turning to artificial intelligence (AI) is an excellent way to manage complex packages for workers. Computers can segment benefits into sections or lump them all together with charts and percentages of what’s been used and what’s left for the year.

The right system can automatically enroll employees in the program and generate reports for the department. It can also locate errors more effectively and fix them before they become problematic. Because workers can gain detailed information at any point, they’ll be more likely to trust they have the right coverage.

3. Polls About Benefit Preferences

Although a poll collects information and doesn’t run a benefits program, HR can utilize data-gathering devices to determine what employees most want from their employer. For example, around 56% of Gen Z worries about obesity and its side effects.

When HR sees several workers expressing concern over weight gain or lack of exercise, they can use those percentages to develop new company benefits and programs. The more employees feel heard and understood, the more they’ll engage with leadership and bring new ideas to the table. Leaders can reduce company churn in the process.

4. Software to Run Reimbursement Programs

Depending on the organization’s size, a business might offer a health reimbursement arrangement (HRA) or medical expense reimbursement plan (MERP). With a MERP, the company may cover part of submitted medical expenses or require the employee to meet a deductible.

Many brands provide insurance and kick in a percentage via a company-managed MERP to cover out-of-pocket expenses. The plans can also be offered in exchange for a third-party insurance plan.

5. Chatbots to Enhance Employee Satisfaction

Keeping workers happy is one of the top things company leaders can do to drive engagement and job satisfaction. Businesses that tap into the power of ChatGPT and other AI save as much as 30% on customer service. Applying the same principles to automating benefits programs can improve employee experiences.

Some companies have employees working the night shift, while HR works nine to five. The problem is that there is little benefit representation for those workers since they tend to sleep during traditional working hours. Chatbots can answer most questions and complete tasks when the HR department is closed for the day.

6. Mobile Access and Personalization

Most of the world uses smartphones to get online in 2024. Company officials should look for programs that allow employees to access their benefit packages from anywhere. Offering on-the-go access is particularly important for remote workers.

Creating a personalized experience for each employee shows them they are more than just another number. Programs can place them in the middle of the last section they visited or show them suggestions based on past actions. Modern technology pulls analytical data from the cloud and processes it with AI to present a dashboard created just for that person. Doing so allows them to utilize their benefits more effectively.

Improving Employee Satisfaction and Retention

Integrating various modern technologies improves employee engagement, which can lead to higher job satisfaction rates. They know they can reach out whenever they have a question and get an instant response from the system. A dedicated HR person can always follow up later if needed. Providing benefits transparency creates an engaged workforce able to make the most out of their salary package.

Author Bio

Devin Partida is the Editor-in-Chief of ReHack.com, and is especially interested in writing about business and BizTech. Devin’s work has been featured on Entrepreneur, Forbes and Nasdaq.

Devin Partida

Categories: Innovation, News, Strategy


You Might Also Like
Read Full PostRead - Eye Icon
A Successful Merger
Leadership
03/03/2016A Successful Merger

Last year, Frankfurt based firm ARNECKE SIEBOLD and Munich based firm SIBETH combined to form ARNECKE SIBETH.

Read Full PostRead - Eye Icon
Shopify Plus SEO Strategies: Ranking High in Search Results
Strategy
31/10/2023Shopify Plus SEO Strategies: Ranking High in Search Results

In the dynamic realm of e-commerce, standing out amidst a sea of competitors is no trifling task. Yet, with the potent fusion of SEO prowess and the capabilities of a platform like Shopify Plus, this seemingly Herculean feat becomes significantly more achievab

Read Full PostRead - Eye Icon
Exceeding Expectations
Leadership
08/02/2019Exceeding Expectations

Culinary Systems Inc is a product development and consulting group for restaurant and retail. Following their success in AI’s Global Excellence Awards 2019, we profiled the firm and spoke to Culinary Systems Inc’s President, Tony Lagana who provided us wit

Read Full PostRead - Eye Icon
As Criticism for Carbon Capture Lobbyists COP29 Continues, is it Time to Reassess How We Achieve Net-Zero?
Corporate Social Responsibility
28/11/2024As Criticism for Carbon Capture Lobbyists COP29 Continues, is it Time to Reassess How We Achieve Net-Zero?

500 carbon capture reps attending COP29 has caused significant criticism, however dismissing the oil and gas sector entirely is a grave mistake in the net-zero journey.

Read Full PostRead - Eye Icon
Legal Project Management – The Forgotten Aspect of M&A Transactions
Strategy
31/07/2016Legal Project Management – The Forgotten Aspect of M&A Transactions

Arnecke Sibeth is highly renowned independent law firm based in Germany. We got in touch with Michael Siebold, partner at the company, to find out more about his firm and discover his thoughts on the ever-growing importance of legal project management.

Read Full PostRead - Eye Icon
Huddle : The Company Making Collaboration Simple and Secure
Innovation
09/09/2019Huddle : The Company Making Collaboration Simple and Secure

Founded in 2006, Huddle is a privately held cloud-based collaboration software company that is headquartered in London, with additional offices in San Francisco,

Read Full PostRead - Eye Icon
4 Must-Try Innovative Contact Centre Trends
Innovation
25/04/20224 Must-Try Innovative Contact Centre Trends

Of the industries impacted by the pandemic, contact centres have had no choice but to evolve. As a result many more services are technologically driven, and numerous transactions are done online.

Read Full PostRead - Eye Icon
Creating an Effective Crisis Communication Plan in 2024
News
15/04/2024Creating an Effective Crisis Communication Plan in 2024

Having a solid crisis communication plan is determining for organizations In today’s business climate. With only 49% of U.S. companies possessing a formal plan in 2023, it became increasingly evident that businesses need to be prepared for worst-case sce

Read Full PostRead - Eye Icon
Innovative Wellness Companies of 2020
Innovation
02/06/2020Innovative Wellness Companies of 2020

When people used to think about how they could improve their lives, they may have focused on physical health or finding a better job. Now people look to personal wellness experts to improve their lives from every angle. Keeping track of your wellness means mon



Our Trusted Brands

Acquisition International is a flagship brand of AI Global Media. AI Global Media is a B2B enterprise and are committed to creating engaging content allowing businesses to market their services to a larger global audience. We have 14 unique brands, each of which serves a specific industry or region. Each brand covers the latest news in its sector and publishes a digital magazine and newsletter which is read by a global audience.

Arrow